Rental Qualifications and Requirements

Additional Equipment

Special equipment is offered at most locations for a nominal or no fee. To accommodate you, we offer child safety seats, GPS, skierized vehicles and hand controls for the physically challenged.

Please refer to Convenience/Safety/Service Options when processing your booking for cost and availability.

Child seats
Hertz offers approved safety seats at all locations.  Hertz voluntarily complies with any state law that requires a child seat for a rental. If the seat is mandatory, the counter will advise you at time of rental.

The child seats used by Hertz are for children weighing from 5 to 40 pounds up to 40 inches tall.

Child car seats provided in the United States must be installed by the renter.

Hand Controls / Spinner Knob / Visually Impaired Renters - Please refer to Services for the Physically Challenged.

Skierized Equipment
Skierized vehicles include a ski rack (holding up to 4 pairs of skis), ice scraper and all-season tires, if a city offers tires other than all season; it will be listed in the cities ski information. 

SiriusXM Satellite Radio
SiriusXM is the country's premier satellite radio entertainment provider. SiriusXM delivers over 130 channels of satellite radio throughout the North America. There are 60 original channels of commercial free music, 60 channels of news, sports, entertainment and 11 channels of live traffic and weather (20 major metro areas).

Additional Services

Hertz Gold+
With Hertz Gold+ service there is no more waiting at the counters or paperwork to complete. As a Hertz Gold+ member:

See your name in lights at over 40 of the world’s busiest airports, never stop at a counter;
Show your license and pick-up your keys at the designated Gold counter at over 1,000 locations worldwide;

• Choose a vehicle you like better on the spot with Hertz Gold Choice®;

• Enjoy expedited drop-off with eReturn;

• Receive vehicle updates or select an upgrade right on your phone with Mobile Gold Alerts.

Hertz Gold+ members: 

Enjoy members’ only discounts;

• Pay no additional driver fees for a spouse or domestic partner in the US;

• Get discounts on child seats;

• Receive special e-mail offers when you opt-in to receive e-mail;

Get your Carfirmationtm and know the vehicle you drive before you arrive

Get Mobile Gold Alerts sent to your phone to let you know which vehicle you will be driving and where it is parked the minute it is ready 

E-Receipt (GPR) and Express Return
Sign up for eReceipts and experience your fastest car rental drop off yet. No lines! No waiting…ever!

Update the Vehicle Preferences page of your Hertz Gold Profile and we’ll send you a PDF copy of your eReceipt as soon as your rental agreement is closed. On return, just fill in the Express Return slip on your Rental Agreement, leave it with the keys and get on your way.

Express Return Service 
Return the vehicle to the indicated return area. Complete the Express Return slip which is included in the printed Rental Agreement stating the return date and time, return mileage, indicate gas was purchased and the final fuel level.

Please note that if you are returning to a location that is closed, you should note the mileage, return date/time, whether fuel was purchased/fuel level on the Rental Record and drop it in the Express Return box.

If you need to report any damage to the vehicle, please ensure that you report this to a Hertz representative before you leave and complete an Accident Report Form.

Emergency Roadside Assistance
In the unlikely event there is a problem with a Hertz rental vehicle, Hertz provides Emergency Roadside Assistance 24 hours a day, 7 days a week. The Emergency Roadside Assistance toll free number is listed on the Rental Agreement and usually on a sticker on the dashboard of the vehicle.

Airport Shuttle Information
Hertz rental counters are not located in the terminal.  Use the Courtesy Bus from the terminal to be taken directly to the car lot.  Wait near the purple tram sign, located outside baggage claim on the center island.

Hertz Gold+
Hertz Gold+ Service is available.

Flight arrivals - Please collect your baggage, then walk directly outside to the center island and wait at the purple sign reading "Car Rental". Board the Hertz courtesy bus for transportation to the Hertz Gold+ service area at the main facility

Walkins - Exit 405 freeway to Century Blvd. Go to the Marriott hotel on the right corner of Airport Blvd.  (A car return sign is also on the corner). The Hertz car lot is located on the right side of Airport Blvd. after the third traffic light. Please proceed directly to the Hertz Gold+ service area.

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Gold Choice 

As a Hertz Gold+ customer, you always have your vehicle ready and waiting. Now you can choose to swap or upgrade to another vehicle with Gold Choice. This service is free of charge for Hertz Gold+ customers and is handled directly at the rental location.

You may swap or upgrade to any of the vehicles in the Gold Choice area and proceed to the exit gate where the rental agreement will be adjusted accordingly and printed. 

If you reserve a Midsize or above (C-F), you can switch to any comparable vehicle in the Gold Choice area at no extra cost.

Specialty vehicles will also be available for upgrades with clearly marked prices on each vehicle. Also if you booked an Economy or Compact, you can upgrade it, depending on availability, at an additional price per day.

Hertz Gold+ Greeters will be on hand to answer any questions you may have.

If the originally booked vehicle does not have NeverLost and you would like to swap into a vehicle with NeverLost, you will be charged for the additional amount.

Note: only the booked and named driver can swap or upgrade to another vehicle.

You do not need to add anything to the booking, if you wish to take advantage of Gold Choice, you can do so once you get to the car lot to pick up your vehicle

Instant Return
Hertz Instant Return allows you to drop off your car and get on your way to your next adventure.

A Hertz agent equipped with a tablet will greet you at the rental car to inspect your vehicle, determine whether any additional charges or reductions apply, and close out your rental. Once the quick review is complete, the agent will compute a receipt for you in less than a minute! All rental charges will be applied to the credit card presented at time of rental. You can also input your frequent traveller number at time of return.

Premium Emergency Roadside Service

In the US Hertz rates include Basic Emergency Roadside Assistance covering mechanical defects of the vehicle only.

Premium Emergency Roadside Assistance is an optional service which, if accepted, reduces your financial liability for services required to remedy non-mechanical problems of the vehicle and/or problems resulting from an accident or collision.

Please see below for a brief summary of cover in USD.

        Lock out service                                         maximum $250.00 per rental

        Remote Unlock                                           maximum $105 per rental

        Damage/Broken Keys, Fob, Key Card           maximum $500 per rental

        Dead battery service                                  maximum $250.00 per rental

        Spare tire mounting service                        maximum $250.00 per rental

        No spare tire towing                                  maximum $250.00 per rental

        Out of Gas service                                     maximum $250.00 per rental

        Out of EV Range/Charge Service (EV Range delivery) maximum $250 per rental

        Out of EV Range/Charge Service (towing to a charging station) maximum $350 per rental

        Lost key service                                        maximum $500.00 per rental

        Missing/Stolen/Damaged EV Charging Cable/Adapter     N/A

        Car Stuck/Winch Service                            maximum $500 per rental 

Full details of the cover and conditions are available from each rental location.

Requirements for corporate account customers may vary. Please contact the appropriate department.

Services for Physically Challenged
Hertz provides a full range of services for physically challenged customers.

Please note you will need to bring your disabled parking permit as Hertz does not provide International Symbol of Accessibility Parking Permit or ISA. 

All physically challenged renters must go to the renting counter where the personnel will advise you of your vehicle's location.

For van rentals - Please note that Hertz cannot remove seats from passenger vans.

Spinner Knob attaches to the steering wheel. There is no additional fee for this equipment. Spinner knob are available on all vehicle groups. Advance notice for booking varies from 24 to 72 hours.

Hand Controls - Left & Right
Hand controls are devices, which attach to the gas and brake pedals of the vehicle and enable a physically challenged person to drive the vehicle without using their legs.  Left and right hand controls are available in Hertz U.S. locations with no additional fee.  Advance booking on hand controls varies from 8 to 72 hours.

Left and right hand controls are available on the following vehicle groups:

Make/Model

Nissan Rogue

Nissan Pathfinder

Kia Forte

Kia Soul

Kia Sedona

Kia Rio

Chevrolet Equinox / GMC Terrain

Chevrolet Tahoe

Cadillac Escalade 

Chevrolet Suburban

GMC Yukon

Chevrolet Silverado 1500

Although we can accept a reservation for Economy (A) or Compact (B) vehicle groups, we do not install the controls on these classes due to space limitations inside the car and the type of controls installed.  You will receive the rate of the vehicle group confirmed on the reservation.

Drivers for physically challenged renters are considered authorized operators under the terms of the rental agreement and are subject to the regular policies of an authorized driver, please refer to "Authorized and Additional Authorized Operators" for authorized driver policy.

The physically impaired person must be present, however, the driver may sign the rental agreement with the physically impaired person's name by signing his/her name next to the renter's.  The driver will need to possess a valid driver's license, be at least 25 years of age and be subject to any applicable driving record check.

Visually Impaired Renters
Visually Impaired persons with an acceptable form of payment & accompanied by a valid licensed driver may rent a vehicle even though the charge card & driver's license will not be in the same name.

Drivers for visually impaired persons (including a spouse) are considered an Additional Authorized Operator but do not need to present a form of payment or subject to AAO fees.

The driver must present a valid driver's license and meet the same age requirements.

Visually impaired person must be present at time of rent; however, the driver may sign the Rental Agreement with the visually impaired person's name by signing his/her own name next to the renter's.

Gold Service not available.

Scooter / Wheelchair Storage
Electric Scooters / Wheelchair can be stored in the vehicle's trunk.  Scooters can also be stored in a Minivan or 4-wheel drive. Please check with the location or your reservation centre.

Services for Physically Challenged

Hertz provides a full range of services for physically challenged customers.

Please note you will need to bring your disabled parking permit as Hertz does not provide International Symbol of Accessibility Parking Permit or ISA. 

All physically challenged renters must go to the renting counter where the personnel will advise you of your vehicle's location.

For van rentals - Please note that Hertz cannot remove seats from passenger vans.

Spinner Knob attaches to the steering wheel. There is no additional fee for this equipment. Spinner knob are available on all vehicle groups. Advance notice for booking varies from 24 to 72 hours.

Hand Controls - Left & Right
Hand controls are devices, which attach to the gas and brake pedals of the vehicle and enable a physically challenged person to drive the vehicle without using their legs.  Left and right hand controls are available in Hertz U.S. locations with no additional fee.  Advance booking on hand controls varies from 8 to 72 hours.

Left and right hand controls are available on the following vehicle groups:

Make/Model

Nissan Rogue

Nissan Pathfinder

Kia Forte

Kia Soul

 Kia Sedona

 Kia Rio

Chevrolet Equinox / GMC Terrain

Chevrolet Tahoe

Cadillac Escalade 

Chevrolet Suburban

GMC Yukon

Chevrolet Silverado 1500

Although we can accept a reservation for Economy (A) or Compact (B) vehicle groups, we do not install the controls on these classes due to space limitations inside the car and the type of controls installed.  You will receive the rate of the vehicle group confirmed on the reservation.

Drivers for physically challenged renters are considered authorized operators under the terms of the rental agreement and are subject to the regular policies of an authorized driver, please refer to "Authorized and Additional Authorized Operators" for authorized driver policy. 

The physically impaired person must be present, however, the driver may sign the rental agreement with the physically impaired person's name by signing his/her name next to the renter's.  The driver will need to possess a valid driver's license, be at least 25 years of age and be subject to any applicable driving record check.

Visually Impaired Renters
Visually Impaired persons with an acceptable form of payment & accompanied by a valid licensed driver may rent a vehicle even though the charge card & driver's license will not be in the same name.

Drivers for visually impaired persons (including a spouse) are considered an Additional Authorized Operator but do not need to present a form of payment or subject to AAO fees.

The driver must present a valid driver's license and meet the same age requirements.

Visually impaired person must be present at time of rent; however, the driver may sign the Rental Agreement with the visually impaired person's name by signing his/her own name next to the renter's.

Gold Service not available.

Scooter / Wheelchair Storage
Electric Scooters / Wheelchair can be stored in the vehicle's trunk.  Scooters can also be stored in a Minivan or 4-wheel drive. Please check with the location or your reservation centre.

Fees and Surcharges

Frequent Flyer Surcharge

For rentals in the United States when the renter chooses to receive Frequent Flyer miles or credits from the following airline programs Hertz will assess a Frequent Flyer surcharge equivalent to up to $1.50 per day. The amount assessed is collected by Hertz to offset a portion of Hertz annual cost of participation in frequent flyer programs.

Alaska Airlines

Frontier Airlines

Southwest Airlines

Spirit Airlines  

The surcharge is not applicable to mileage/points or credits earned on international airlines, hotel programs or other non-airline frequency programs.

One-Way Rentals

Intercity fee is for rentals returned to a location other than the location specified in the Rental Agreement. If the rental has already started at the time the change is made, a Return Change Fee may also apply. Note: Tesla reservations are not allowed to return one way.

PlatePass

If PlatePass is used to pay a toll, you will be charged for tolls incurred at the applicable tolling authority's highest undiscounted rate, plus the convenience fee set forth on your rental record. For further information see PlatePass® Toll Road Payment.

Rate Requirement

Renters who have indicated a country of residence outside of the US will be required to present a non US issued drivers license and a non US issued passport OR an international airline ticket at the time of rental to qualify for the rate.

Return Change Fee

Corporate locations only:

Customers who have already started their rental and then decide to extend their rental past a 12-hour grace period and/or wish to change the location of their return will be charged a nominal $10 fee if they notify us by calling 1-800-654-4174.

If you do not notify us of such a change, the Late Return Fee of $12 per day, (maximum of 5 days) will apply.

Taxes

State and local sales tax on total rental charges will apply.

Hertz Adrenaline Collection ™

The Hertz Adrenaline Collection features more than 7 specialty performance cars available at selected locations across the United States. The Adrenaline Collection vehicles require driver’s minimum age of 25. Standard driver’s license, credit card and rental requirements also apply.

• You MUST present ALL of the following:

1. A valid United States or foreign country issued driver license;

2. A valid credit card with sufficient credit available and embossed with the same name as the driver’s license. DEBIT CARDS ARE NOT ACCEPTED as a form of payment.

3. An additional credit or debit card embossed/printed with the same name as the driver’s license.

4. Proof of insurance.

5. A return airline ticket or itinerary*+ in the same name as the driver's license.

NOTE: If the above identification is not presented, Hertz may consider the acceptance of an alternate non-government form of ID. Acceptability will be determined when the ID is presented at the time of rental.

Hertz reserves the right to reject the ID as acceptable for qualification at its sole discretion and without explanation. If Hertz management rejects the ID, an alternate vehicle model will be offered for rental (pending standard rental qualification). An example of ID the Manager may accept includes a photo store member card (Costco, Sam's, etc.), a photo employee ID card, etc.

• Minimum Age – 25 years old

• Not eligible for intercity rentals – Vehicle must be returned to the renting location

• Not eligible for Friends and Family Discount Rentals

• Shelby GT-H Pre-Rental Inspection Form will be completed on every rental. The vehicle will be inspected at pick-up and return in the customer’s presence.

*The return flight must depart from the location the Adrenaline Car rental originates.

+The return flight must be on or after the return date on the contract.

Hertz Dream Cars ™

• The Hertz Dream Cars Collection is a unique selection of world class vehicles, available at selected locations across the United States.

• Vehicles include performance and luxury cars from brands such as Porsche, Mercedes-AMG, Nissan GT-R, Range Rover, Shelby GT500-H and many more.

• The minimum age for Hertz Dream Collection rentals is 25 years.

• At the time of rental you will need to present ALL of the following:

• A valid United States or foreign country issued driver's license;

• A valid credit card with approved sufficient credit and embossed with the same name as the driver's license. Debit cards are not accepted but may be used for payment at return;

• Proof of insurance (as document to verify name and address), except for Hertz Platinum.

• If identification is not accepted, Hertz may offer an alternative vehicle model.

• Driver's identification will be documented upon receipt and once reviewed and confirmed valid.

• Shelby 500GT-H – a vehicle inspection will be completed at time of rent and again at time of return

• Rental hours - 6.00am - 12.00am

• For more information, please contact  888.296.9124 (US) or your Reservation Centre worldwide.

Refueling - Recharging Charges

Hertz has three refueling options available to meet your needs: 

1.   Fuel Purchase Option (FPO)

• Prepay the fuel in the tank at competitive local prices

• Return at any level

• NO REFUND FOR UNUSED FUEL.

2.   Fuel and Service Charge (FSC)

• If you return with less fuel than at the time of rent, and have not chosen the Fuel Purchase Option (FPO), we will service and refuel at a per gallon rate

• In some instances, in-vehicle technologies and telematics devices, including global positioning technology, may be used to confirm that the level of fuel in the vehicle is at least as much as it was when you received it.

3.   You refuel

• Return with the tank at the same level as when rented.

 Hertz has two recharging options available to meet your needs:

1. You recharge

• Recharge the battery to the same level as when rented to avoid fees.

1. EV Battery Recharge Fee

• If you return it with less than the level as was rented, you will be charged $35 (non-member)/$25 (member).

Insurance and Other Coverages

If renting in California: 

Hertz provides no liability protection under the terms of the Rental Agreement to the renter from claims of injury by others against you resulting from an accident. Your personal/business insurance may cover your liability. Exceptions: Hertz will provide primary liability protection up to the statutory minimum limits to international customers (driver's license indicates an address outside the USA) renting in California. Please also refer to Liability Insurance Supplement (LIS) below.

If renting in Massachusetts, Michigan, New York, South Carolina, Virginia, or West Virginia:

Upon signing the Rental Agreement, Hertz provides primary liability protection. However, such protection is generally no more than the minimum limits required by individual state law. See Financial Responsibility Limits by State. 

If renting in any other state in the U.S.A.:

Hertz' liability protection is secondary to any other insurance coverage available to you. If you do not have liability insurance and/or the limits of liability of the insurance coverage available to you are not sufficient to cover claims by others against you, and Hertz, as the vehicle owner, provides liability protection due to an accident, you will indemnify Hertz for any and all payments made.

However, Hertz makes available additional liability protection, which is primary, if the optional Liability Insurance Supplement, LIS, is purchased.

Liability Insurance Supplement (LIS) 

Liability Insurance Supplement (LIS) provides coverage for you and other authorized operators of your rental vehicle for third party claims.

LIS is primary protection to customer’s personal policy and provides the first $1,000,000.00 of combined bodily injury and/or property damage protection for each occurrence regardless of the state in which the accident occurs. On rentals in California and Florida the maximum combined single limit is $2,000,000.00 for liability protection only. 

LIS provides up to $1,000,000.00 of Uninsured/Underinsured protection for bodily injury sustained while driving the rental vehicle.

There are some exclusions to this coverage, which we feel you should know. Under LIS, in the event of an accident, you will not be protected for third party liability:

• If LIS is not accepted at commencement of the rental or if you fail to pay the charges for LIS.

• If you or an authorized driver operated the rental vehicle in violation of the Rental Agreement, including, but not limited to, operating the vehicle while legally intoxicated or under the influence of alcohol, drugs or other absorbed elements; permit the use of the vehicle by anyone other than authorized operators; for purposes that could properly be charged as a felony, to tow or push anything, or in a speed contest or for driver training.

• If the vehicle or LIS coverage was obtained by fraud or misrepresentation.

LIS is third party liability coverage only, except where permitted by law or pertaining to Uninsured/Underinsured Motorist Coverage. LIS does not cover personal injury to you or any authorized operator of the rental vehicle or to your or their family members who are related by blood, marriage or adoption and reside in your or their household. 
 

Loss Damage Waiver (LDW)

In most states, in the event of any other loss or damage to the car, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage impound fees, an administrative fee and a reasonable charge for loss of use. If your responsibility differs in the state in which you rent, it will be stated in Paragraph 4, of the Rental Agreement. In California, in the event of any loss or damage to the car regardless of fault, your financial responsibility will in no event exceed the fair market value, plus actual charges for towing, storage, impound fees, and an administrative fee. In California and Nevada, your responsibility for loss or damage to the car from vandalism unrelated to theft will not exceed $500.00 in California and $2,500.00 in Nevada and you are not responsible for theft, regardless of purchasing LDW, unless the theft results from your fault.. In Illinois, your responsibility for loss or damage for any cause other than theft is limited to $15,500.00. Loss or damage related to theft is limited to $2,000.00, unless the theft results from your fault.  In New York, your financial responsibility shall not exceed (i) the actual and reasonable costs that Hertz incurs to repair the car, including costs for towing, storage and impound fees or that Hertz would have incurred if the car was repaired or (ii) the fair market value of the car immediately before the damages occurred, as determined by the applicable market for the retail saleof the car less disposal proceeds. Your responsibility for theft of the car shall not exceed the reasonable costs incurred by Hertz for loss due to theft up to its fair market value, if it is established that you or any authorized operator failed to exercise reasonable care or aided or abetted in the theft. 

• However Hertz offers Loss Damage Waiver (LDW) an optional service, which for an additional daily charge relieves you of all financial responsibility for the loss or damage to the rental car, whether or not you have insurance to cover such damage, provided the car is used in accordance with the terms of the Rental Agreement.

• The cost of LDW may vary depending on location or car type and is charged per each full or partial day of rental.

F.Y.I. – You are under no obligation to purchase LDW or any other optional service as a condition of rental. Your own personal insurance may provide protection for loss or damage to the rental vehicle depending on the state in which you live and the type of policy you have. Also, various credit card companies provide cardholders with some degree of damage protection providing you use their credit card for the rental and decline the optional LDW offered by Hertz at time of rental. The coverage and limits vary. Your policy or credit card coverage should be thoroughly checked for the specific terms and conditions associated with rental vehicles. Remember, most credit card insurance is supplemental, which means it will only reimburse you for loss or damages over and above what is covered by any other insurance you may have and will not cover you for any damage, regardless of cause, if you accept LDW. 

Adding LDW after car is on rental: 
You may not change the option once the rental has begun, without returning the car and starting a new rental agreement.  This will result in the contract being closed out and charges being assessed for the time the vehicle is kept at least 1-day minimum, and a new rental contract will begin.

Cancellation of LDW - New York rentals only:

On New York rentals only, LDW may be cancelled at no charge, within 24 hours of its purchase provided the renter (i) has rented the car for 2 or more days; (ii) appears in person at any Hertz rental location with the car, which shall be subject to inspection. 

Personal Accident Insurance (PAI) 

Personal Accident Insurance (PAI), offered in combination with PEC, allows you to elect accidental death and accidental medical expense coverage for yourself and your passengers during the rental period of the vehicle.  

PAI coverage:

Total benefits for any one accident are limited to $225,000.00 and are payable in addition to any other coverage for which you or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits. Rentals originating in the State of Mississippi do not have a single accident limit of $225,000.00.

If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car. Your passengers are also covered, but only for incidents occurring while they occupy the Hertz rental car.

Exclusions

Benefits are not paid for any loss caused directly or indirectly by:

The renter shall be deemed to have converted the rental vehicle whenever the rental vehicle is not returned to Hertz by the return date or by the extended return date. This is a summary only and other restrictions may apply.

Personal Effects Coverage (PEC)

Personal Effects Coverage (PEC), offered in combination with PAI, is an option that insures against risk of loss or damage to help protect your personal belongings while renting from Hertz. By electing PEC you will be insured throughout the entire rental period. PEC is insurance protection and pays in addition to any other policy you may have (such as a Homeowner’s policy). However, your benefits provided by other coverage may be affected by the PEC benefit. PEC insurance coverage includes those personal effects owned by you and those members of your immediate family traveling with you during the rental period who are permanent residents of your household. PEC does not extend to non-family members traveling with you.

PEC applies to personal effects only and not to car equipment. The following are examples of items NOT covered by the PEC:

• Automobiles and their equipment, motorcycles, boats, motors or other accessories, add-ons, instruments)

• household furniture, currency, coins, stamps, deeds, bullion, securities, tickets, documents

• CB radios, radar detectors, guns, merchandise for sale or fine art

• Contact lenses, artificial teeth and limbs

• Perishables

• Animals

Exclusions

Personal effects not covered loss by mysterious disappearance, nor does it cover:

• Loss or damage caused by wear and tear, gradual deterioration, moths, vermin, inherent vice or damage sustained due to any process or while actually being worked upon and resulting there from, or while in the care, custody or control of any common carrier.

• Loss by nuclear reaction, radiation or radioactive contamination.

• Loss caused by any act of war.

• Loss or damage due to theft unless reported by Police.

Also, PEC does not cover:

• Loss or damage caused by wear and tear, gradual deterioration, moths, vermin, inherent vice or damage sustained due to any process or while actually being worked upon and resulting there from, or while in the care, custody or control of any common carrier.

• Loss caused by war or any act of war;

• Loss by nuclear reaction, radiation or radioactive contamination;

• Any loss or damage sustained to property while in the care, custody or control of any common carrier;

• Loss or damage due to theft unless reported to Police.

If loss or damages occur, completion of claim form must accompany claim. Forms are available at all Hertz corporate locations.

Please note that PAI and PEC are not available separately and must be taken in combination.

PlatePass

If PlatePass is used to pay a toll, you will be charged for tolls incurred at the applicable tolling authority's highest undiscounted rate, plus the convenience fee set forth on your rental record. For further information see PlatePass® Toll Road Payment.

Forms Of Payment

Credit Qualifications/Requirements: To qualify to rent the Hertz vehicle, the renter must present at the time of rental a current driver’s license and valid major credit card or debit card (see Debit Card Usage below) in the renter's own name with available credit.  

At the time of rental, an authorization hold will be secured on the credit/debit card provided, to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use. We may place an authorization amount of up to US$ 200.00 for credit card and US$ 500.00 for debit card, plus the estimated charges on a customer's card, given certain conditions that will be outlined at time of rental. Debits cards are not permitted to be used on Adrenaline or Dream Collection vehicles at time of rent, but may be used for payment of charges at time of return.  

Additional authorizations (holds) will be obtained if the vehicle is not returned on the date/time noted on the Rental Agreement or if the original terms of the rental change which result in additional charge.

Acceptable Charge Cards

American Express / MasterCard / Carte Blanche / Diners Club / Discover / JCB / Visa / China Union Pay / Hertz Charge Card.  

Using Debit Cards to Qualify for a Rental

At all Hertz locations, debit cards under a VISA, MasterCard and Discover logo which draw funds directly from the cardholder's account may be used at the outset of a rental to qualify for the rental where the following requirements are met:

Vehicle class reserved is Compact through Fullsize ONLY;

• at Hertz Airport locations, you will be required to provide proof of a return airline flight to coincide with the rental and present two (2) valid forms of identification;

• at corporate-owned Hertz Local Edition locations, i.e., neighbourhood locations that are located off airports, debit cards may be used at the start of a rental. To qualify for a rental using a debit card, you will be required to make your reservation at least 24 hours in advance of your rental pick up date; must be at least 25 years old; have a Corporate Discount Plan (CDP) number listed in the reservation or proof of return trip travel ticket to coincide with the rental dates(airline or cruise); and present two (2) valid forms of identification. 

You will be required to meet all age, driver and credit requirements. However, there are exceptions to this general policy:

• You can use a Debit Card if it is already included in your Hertz Gold+ profile, regardless of vehicle type, or the rental is an Insurance Replacement rental.   

• Debit cards are not accepted to qualify at time of rental on Premium vehicles and above, including Tesla, Dream Cars and Adrenaline Cars.

• Debit cards are not accepted for Prepaid (PayNow) rentals. A major credit card must be used.

Using Debit Cards as Payment for Your Rental

Debit cards and prepaid or store value cards are accepted for payment at the end of your rental.

In most cases, the location will perform a credit check for debit card customers to determine credit worthiness at the time of rental.  The customer must meet the minimum criteria to rent using a debit card. In addition, the acceptance of debit, prepaid or store value cards is contingent upon the card having available funds to cover the estimated charges plus an authorization of up to US$ 200.00 for credit card and US$ 500.00 for debit card given conditions depending on location, length and date of rental that will be outlined at time of rental. These funds will not be available for your use.

For debit card payment at airport locations, in addition to a valid United States or foreign-country-issued Driver’s License, you most present one of the following forms:

• An additional credit card or debit card with the same name as the driver’s license. The card is for identification purposes only;

• A Government issued ID, in the same name as the driver’s license and debit card:

• Passport – United States or Foreign Country Issued

• United States Military Identification Card

• Non-government form of ID, example that may be accepted includes photo store member card (Costco, Sam’s, etc.), a company ID badge with photo. Only acceptable if the photo and name matches the driver's license and the debit card. Current month Utility statement in the renter’s name and the same address as on the driver’s license (e.g., gas, electric, cable bill).

Cash Deposit Identification Cards - Cash rentals, which require an up-front deposit of cash, are accepted from customers who have obtained a Cash Deposit Identification (ID) Card. Applications for a Cash Deposit ID Card are available from Hertz.com. Applicants must be 21 years of age or older (18 in Michigan and New York). The application process can take approximately thirty (30) days except as otherwise required by law. There is a US$15 non-refundable processing fee, which offsets the cost to have a modified credit check performed on the applicant.

Air Travel Cards - ATC are issued by certain airlines and validated by that airline for payment. Hertz does not accept certain types of ATC. Specific acceptance however will not be determined until arrival at the counter. It is recommended that a major charge card be available for payment should the ATC you carry not be accepted.

Miscellaneous Charge Orders - MCO's do not qualify a customer to rent. The customer must still meet standard qualifications such as age, driver's license requirements, etc. Anyone using an MCO must present a valid driver's license and an acceptable deposit. The deposit is calculated at the estimated rental charges over the value of the MCO plus 50%, with a minimum deposit of US$ 200.00.

Hertz does not accept MCO's from Aerolineas Argentinas, Alitalia Airlines, Iberia Airlines, Swiss Air, Alaska Airlines, Japan Airlines, American, Delta, United, Air Canada, and Southwest.

Vouchers - Vouchers are accepted with acceptable charge cards with the exception of the F Series vouchers issued from Latin America or the Caribbean, which will not be acceptable at the following locations:

New York - Glens Falls, Saratoga Springs, Lake Placid, Saranac Lake, Plattsburgh, Ithaca, Vermont - Rutland

Age Restrictions and Exceptions

The minimum age to rent a vehicle at most locations in the United States is 20 years of age with an additional Age Differential Charge. 

Additional Criteria:

• In Michigan and New York, the minimum age to rent a vehicle is 18.

• In Alabama and Nebraska, the minimum age to rent a vehicle is 19

• A valid driver’s license (in good standing for over a year).

• A valid debit or credit card under the same name as your license. Restriction can apply, click here to view full Forms of Payment policy.

• Have more questions? Read our FAQs

Car Rental Options for Under 25

Renters under 25 can rent from a wide range of car classes, from economy to SUVs. Young renters are excluded from renting certain specialty vehicles and from renting from the Dream Car® collection, Prestige collection, and the Adrenaline Collection®.

Authorized and Additional Authorized Operators

Authorized Operators 

Acceptable Authorized Operators age 25 and older are automatically covered on the Rental Agreement.

Authorized Operators are: 

- The employer, employee or fellow employee of renter on company business, (when booking includes company Corporate Discount Number).

- The renter's spouse* for rentals that originate in California or Iowa.

- The renter’s spouse or domestic partner** if the renter is a loyalty member of Hertz Gold+ (all tiers)

- Authorized Operators do not have to be present at time of rental.

- There are no fees for Authorized Operators.

*A spouse is defined as persons in a legally recognized marriage, same sex marriage and partners in legally recognized civil unions.

** A domestic partner is defined as an unmarried partner of the same or opposite sex (not a relative) who permanently resides as part of the same family unit, at the same address as the renter, as validated by the address on the driver's license.

Additional Authorized Operators 

- Individuals not automatically covered on the Rental Agreement as Authorized Operators noted above may be signed on as an "Additional Authorized Operator" (AAO).  AAO's must be present and may be signed on to the rental agreement at the time of rental or during the rental at any US corporate location.

- Renter and each AAO must be present to sign Rental Agreement, present an acceptable credit card or debit card (if renting city accepts debit cards) in their own name, or a current round-trip ticket (air, train or bus), show valid driver's license, and must be a minimum of 20 years of age. For those 20 through 24 the location's age differential will apply. Additional Authorized Operators under the age of 25 cannot be added to Tesla, Dream, Adrenaline or Prestige Collection cars. 

Additional Authorized Operators Fees 

At corporate and participating licensee location, the additional fee is $13.50 per day with a maximum of $189.00 per rental for each Additional Authorized Operator.

Exceptions 

AAA - Spouse/Domestic Partner of AAA members are not required to have a separate AAA membership in order to receive the free AAO privileges.  For other rentals, the AAO fee is also waived when both the renter and the AAO are AAA members. AAA members need to enter their CDP# to receive the AAA benefits.

USAA - No charge for qualified additional operators who are USAA members when signing on to a USAA rental when booking includes USAA discount number.

Driver's License

A valid driver's license issued from your state or country of residence must be presented at the time of rental.  The driver's license must be valid for the entire rental period. If the driver's license is in a language other than English, and the rental is in the United States, an International Driver's Permit is recommended. In all cases, a valid driver's license issued from your home country must be provided, whether or not you possess an International Driver's Permit.  You will not be allowed to rent a Hertz vehicle with only an International Driver's Permit.

International customers renting in the U.S. are also required to present a valid international-issued driver’s license at the time of rent and a valid passport in the same name, as a second form of identification.

Mobile/Digital Driver License

A mobile or digital driver’s license does not replace a valid physical driver’s license and Hertz customers will still need to supply their hard copy license until further notice.

Rental of a 15-passenger van in California requires a commercial driver’s license to transport a non-profit group or for commercial use. The commercial driver’s license requirement does not apply to personal use. 15- passenger vans may not be used to transport passengers for hire.

Estimated Mileage

We have calculated the estimated mileage that will be used throughout the rental period.

An excess mileage charge may apply in accordance with product restrictions or negotiated contract terms.

For product restrictions, please refer to rate inclusions or your negotiated contract.

Grace Period

Rentals have a grace period of 29 minutes.

Optional coverages do not have hourly charges/grace period, but are charged as a full day. 

Extra hour charges will be incurred at the 30 minute mark if the vehicle is returned more than 29 minutes past the original rental time.

Late Return Fee

Corporate locations only:

Vehicles returned 30 minutes late or more are charged for an additional part or full day, depending on the time of return (this is shown on your receipt in the 'Initial Charges' section). For vehicles returned more than 12 hours late an additional charge of $12 per day, up to a maximum of 5 days ($60), will also be applied (shown in the 'Service Charges/Taxes' section).

Making Reservations – Legal

VEHICLE RENTAL RATE QUOTES, RESERVATIONS

AND PREPAYMENTS

Hertz and you

The term “Hertz” means The Hertz Corporation and its subsidiaries worldwide.  The term “Hertz” does not include independent car rental businesses using the “Hertz” trademark under a license from Hertz.  (We call those independent businesses “Hertz licensees”.)  The policies and procedures of Hertz licensees with respect to rate quotes, reservations and prepaid rental transactions (as those terms are used below) may differ from those of Hertz.  As a consequence, if you obtain a rate quote from Hertz, make a reservation with Hertz or arrange with Hertz for a prepaid rental transaction and the quote, reservation or transaction involves a Hertz licensee, you may be advised that the rules appearing below do not apply in one or more respects.  If you receive such advice, that advice will supersede what appears below.

The term “you” means an individual wishing to rent a vehicle, who has contacted Hertz to obtain a rate quote, make a reservation or enter into a prepaid rental transaction, all as those terms are discussed below.

Rate Quotes

Vehicle rental rates vary considerably from place to place and from time to time, and they change very frequently.  You may contact Hertz to inquire about rates for vehicle rentals through a variety of channels, including reservations telephone lines, websites and computerized reservations systems such as those utilized by travel agents.  Unless it is provided in connection with certain types of reservations, a rate quote you receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of vehicle availability or the continued applicability of the quoted rate.  Rate quotes made in connection with reservations are covered by the rules appearing below.

Renters who have indicated a country of residence outside of the US will be required to present a non US issued driver’s license and a non US issued passport OR an international airline ticket at the time of rental to qualify for the rate. 

Reservations 

When you wish to make a reservation for the rental of a vehicle, you may contact Hertz through a variety of channels.  A “reservation” for a vehicle rental is a notation in Hertz’s records that you have expressed the desire and intention to rent a vehicle of a specified vehicle class from Hertz or a Hertz licensee at a specified time, date and location (the “pick-up” time, date and location), with the vehicle to be returned to Hertz or a Hertz licensee at a specified time, date and location (the “return” time, date and location), on the terms and conditions and subject to the rental qualifications and requirements that Hertz or the applicable Hertz licensee then imposes for such a rental.  Pick-up and return times for reservations are always expressed in local time at the pick-up and return locations, respectively.

In general, Hertz accepts reservations only for a class of vehicles, and not for vehicles either of specific makes, model years or models or with particular characteristics not common to all vehicles in the class.  The only exceptions to this rule occur when (i) you reserve a vehicle under the “Hertz Prestige Collection” program at a participating rental location or (ii) if you are a member of Hertz Gold+ and you reserve a vehicle under a program that is advertised as specifically allowing Hertz Gold+ members to reserve a particular make and model vehicle.  In those two cases, and in no others, you may reserve a specific make and model of vehicle; however, the model year and other characteristics of the reserved vehicle are still subject to change, and any other limitations of which you are advised will apply.

When you seek to make a reservation, Hertz may decline to allow you to do so.  If Hertz allows you to make a reservation, any legal obligations that arise – both for you and for Hertz or the applicable Hertz licensee – are discussed in detail below.  The practical, non-legal significance of your making a reservation is also discussed in detail below.

Rental Qualifications and Requirements

The Hertz Company or Hertz licensee operating a rental location at which you wish to rent may impose significant qualifications and requirements on people seeking to rent vehicles.  Those include the possession of a valid driver’s license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of rental charges that Hertz or the licensee deems satisfactory.  Other, significant qualifications and requirements may also apply.  You must satisfy all rental qualifications and requirements at the time of pick-up; it is not sufficient for you to meet them at the time of reservation.  For full details, call Hertz’s Reservations Center or go to the website http://www.hertz.com. 

Rates Quoted in connection with Reservations

Quoted Base Rate.  When you make a reservation for a rental transaction, you will generally receive a quote for the applicable base rental rate (also known as time-and-mileage/kilometer charges) that, unless you are advised to the contrary, is exclusive of certain charges that may be assessed in connection with the rental, including but not limited to taxes, governmental surcharges, other surcharges, common facilities charges, drop charges, delivery and collection charges, expense reimbursements and recoveries and charges for optional products or services (such as allowing additional or younger individuals to operate the vehicle, fuel or fuel service, loss or collision damage waiver, theft protection, supplemental insurance products, child seats, ski racks, satellite radios and navigational aids).  If you do not change any aspect of the reservation and the rental takes place in accordance with the reservation, then Hertz or the applicable Hertz licensee will honor the base rate quoted.  If, before the rental takes place, you change the reservation with respect to the vehicle class, pick-up time, date or location or return time, date or location,then Hertz or the applicable Hertz licensee reserves the right to change the base rate applicable to the rental, so long as the changed rate is disclosed to you at or before the time the rental commences.

 Estimated Additional Charges.  When you make a reservation, in addition to being quoted a base rental rate, you may receive a quote of additional charges (other than charges for optional products and services) that Hertz expects will be assessed in connection with the rental but that are not included in the base rental rate that has been quoted.  A quote for those charges is only a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental.  If Hertz’s expectations with respect to tax rates or other governmentally imposed charges are not realized – for example, if tax rates are unexpectedly increased after the quote is given – then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation.

Estimated Total.  When you make a reservation, in addition to being quoted a base rental rate and any estimate of the additional charges that are expected to be assessed in connection with the rental, you may receive a quote of the estimated, or approximate, total charge for the entire rental.  Such a total will ordinarily be computed without regard to charges for optional products and services and charges that Hertz cannot, on the basis of the information available to it at the time, determine.  Except in the case of prepaid rental transactions (which are discussed below), such a total will only be a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental.  If Hertz’s expectations with respect to tax rates or other governmentally imposed charges are not realized – for example, if tax rates are unexpectedly increased after the quote is given – then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation.

Assumptions made in Estimates.  When it estimates additional and total charges in connection with a rate quote, Hertz must make assumptions.  In particular, if the quoted base rental rate has a per-mile/kilometer component, then Hertz will compute its estimates based on assumptions regarding the distance that you will drive.  Those assumptions may not reflect your driving plans, and as a result the actual costs of your rental may differ significantly from Hertz’s estimates.

Exception – Reservations for Distant Dates.  When you make a reservation for a rental transaction, you may be advised that the quoted rental rates for the specified pick-up time, date and place are “subject to change”, “only indicative” or words of similar meaning.  This typically occurs when the specified pick-up date is a number of months later than the date on which the reservation is being made.  Such a reservation is called a “distant-date reservation”.  In the case of a distant-date reservation, Hertz or the applicable Hertz licensee reserves the right to change all the charges applicable to the rental, so long as the charges that will actually apply are disclosed to you at or before the time the rental commences.  If you are making distant-date reservations, you may re-contact Hertz nearer to the indicated pick-up date in order to obtain a rate quote that is not subject to the qualifications just described.  The preceding four paragraphs apply only to reservations that are not distant-date reservations.

Prices listed on our website are only valid for those customers booking from the source country in which they officially reside. If a rate is booked from a source country in which customer does not reside, it will be considered a fraudulent booking and Hertz maintains the right to cancel such reservation and not provide a refund. 

Although we try to ensure that all Hertz prices quoted on booking channels are accurate, errors may sometimes occur. We will inform you as soon as possible if we discover an error in the price of your reservation and give you the opportunity to confirm your booking at the correct price or cancel. Our usual cancellation charges will not apply if you choose to cancel. If you cancel and you have already paid for your rental, you will receive a full refund. If we are unable to contact you we will treat your reservation as cancelled.

Types of Rental Transactions and Reservations; Definition of Reserving and Renting Companies

Hertz classifies rental transactions as “prepaid” and “non-prepaid”.  The characteristics of a “prepaid” rental transaction are described in detail below; one of the most important characteristics is that in such a transaction, you will pay some or all of the amount that will be due for the rental “up-front” (that is, shortly after you arrange for the rental).  A “non-prepaid” rental transaction is any rental transaction that is not a prepaid rental transaction.

Hertz classifies reservations for rental transactions as “guaranteed”, “confirmed” or “standby”.  The characteristics of “guaranteed” and “standby” reservations are described in detail below.  A “confirmed” reservation is a reservation that Hertz makes without advising you that it is “guaranteed” or “standby”.  Hertz sometimes also takes “requests” for reservations; the characteristics of a “request” are also described below.

The term “Reserving Company”, when used below with respect to any prepaid rental transaction or reservation, means (i) in the case of any transaction or reservation effected by a travel agent located in any of the countries or regions indicated below, by a telephone call placed from any of such countries or regions or by a web-based transaction in which the person making the reservation claims to be located in any of such countries or regions, the company indicated in the table below opposite the name of the country or region and (ii) in all other cases, Hertz Global Services Corporation, a Delaware (U.S.A.) corporation.

Country or Region *                           , Reserving Company

 ,  

United States of America , The Hertz Corporation (Delaware, U.S.A.)

Canada                                                         , Hertz Canada Limited

Brazil                                                 , Car Rental Systems Do Brasil Locacao De Veiculos Ltda.

European Economic Area and Switzerland , Hertz Europe Service Centre Limited (Ireland)

Australia                                            , Hertz Australia Pty. Limited

New Zealand                                    , Hertz New Zealand Limited

* Organized under the laws of the indicated country unless otherwise specified

The term “Renting Company”, when used below with respect to any prepaid rental transaction or reservation, means the company (typically a Hertz company or a Hertz licensee) operating the rental location at which the vehicle has been reserved to be picked up.

Prepaid Rental Transactions

When you enter into a prepaid rental transaction, you simultaneously (i) make a confirmed reservation with Hertz to rent a vehicle of a specified vehicle class from Hertz or a Hertz licensee at a specified pick-up time, date and location, with the vehicle to be returned at a specified return time, date and location, and (ii) pay, typically by a debit, credit or charge card debit processed soon after the reservation is made, the total rental charge quoted at the time of reservation.

A prepaid rental transaction creates a two-party legal agreement between you and the applicable Reserving Company with the following terms: 

 A.        If you arrive at the specified pick-up date and location, satisfy the then-applicable rental qualifications and requirements of the Renting Company  and are willing to sign the document or documents constituting the rental agreement in the form presented by Renting Company, then the Reserving Company undertakes that the Renting Company will, within one hour of the later to occur of the specified pick-up time and your arrival at the rental counter, rent a vehicle of the specified class to you on the terms set forth in the rental agreement.  The rental agreement will establish the legal obligations of you and the Renting Company with respect to the rental of the vehicle, and the legal obligations of the Reserving Company with respect to the rental of the vehicle will be solely those set forth in this paragraph and paragraphs B through L below.

 B.        If you rent a vehicle of the specified vehicle class from the Renting Company, abide by the terms of the rental agreement (including the obligation to return the vehicle at the specified return location at or before the specified return date and time, in the condition required by the rental agreement), purchase no optional products or services other than those expressly to be provided under the terms of the prepaid rental transaction and incur no additional charges (including charges for driving more than any mileage/kilometre limit that was disclosed at the time you agreed to enter into the transaction), then the Reserving Company undertakes that it will cause the Renting Company to accept the amount you previously paid to the Reserving Company as payment in full for the rental, even if the taxes and other governmentally imposed charges applicable to the rental are different from those expected at the time of reservation. 

 C.        If you purchase any optional products or services that are not expressly to be provided under the terms of the prepaid rental transaction or incur any other additional charges (such as additional time charges if the vehicle is not returned on time, additional mileage/kilometre charges if the vehicle is driven more than a mileage/kilometre limit disclosed at the time you agreed to enter into the transaction, a service charge for failing to return the vehicle to the agreed return location or with the agreed amount of fuel in the tank, charges for loss or damage to the vehicle and charges for fines assessed against the vehicle’s owner resulting from the use of the car by you or another person with your permission), then you will be solely responsible to the Renting Company for the charges for such optional products or services and for such other additional charges. 

D.        If you do not abide by the terms of the rental agreement or if your rented vehicle is lost, stolen or damaged, then the Renting Company will compute the total amount due to it under the terms of the rental agreement and the Reserving Company undertakes that it will cause the Renting Company, to the extent permitted by law, to apply the amount you previously paid to the Reserving Company toward the total amount due, with you being solely responsible to the Renting Company for the balance.

E.        If you do not arrive at the specified pick-up location for the prepaid rental transaction at the scheduled pick-up time, then the reservation for the transaction will be held only until 11:59 p.m. (local time) on the specified pick-up date, unless the pick-up location closes before 11:59 p.m., in which case the reservation will be held until the closing time of the location.

Off Airport - Reservation Holds

Off Airport locations will hold your reservation for two (2) hours from the reserved pick up time, unless the customer calls their Reservation Center to change the time of arrival. Two (2) hours after the time of pick up, the reserved vehicle will be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Hertz will attempt to provide a vehicle, but cannot guarantee availability.

F.         You may receive a complete refund from the Reserving Company of the amount you previously paid to the Reserving Company in connection with a prepaid rental transaction, without any deduction for liquidated damages, if you notify Hertz, either through a Hertz website, by a call to one of Hertz’s Reservations Center numbers or by a letter to one of the addresses appearing below, that you wish to cancel the transaction and Hertz actually receives that notice at any time during the following period (the “Free Cancellation Period”): (i) if the specified pick-up location for the transaction is in Europe, the Middle East or Africa, the period commencing at the time the reservation is made and ending at the end (local time) of the calendar day following the day in which the reservation is made (or the specified pick-up date for the rental, if earlier) and (ii) if the specified pick-up location is anywhere else, the period commencing at the time the reservation is made and ending at the specified pick-up time and date.  

G.        With respect to any prepaid rental transaction where the specified pick-up location is in Europe, the Middle East or Africa, the following shall apply:  If you notify Hertz, either through a Hertz website, by a call to one of Hertz’s Reservations Center numbers or by a letter to one of the addresses appearing below, that you wish to cancel the transaction and Hertz actually receives that notice at any time after the end of the Free Cancellation Period and before the beginning (local time) of the specified pick-up date, then the Reserving Company will promptly, at your election, either refund the amount you previously paid to the Reserving Company, less liquidated damages in the amount described in the next sentence, or cause the payment, less liquidated damages in the amount described in the next sentence, to be applied toward another rental transaction involving you and Hertz or a Hertz licensee.  The amount that will be payable in accordance with the preceding sentence as liquidated damages will be the amount that you were told, at the time you made the reservation, would be retained as a “Cancellation Charge” (or words of comparable meaning) if you cancelled the reservation after the end of the Free Cancellation Period.  This amount, when payable, is intended to be an estimate of the amount needed to compensate the Reserving Company and the Renting Company for the administrative costs they incurred in connection with the making of the reservation (including, without limitation, charges paid to charge, credit and debit card issuers and processors).

H.        If you do not arrive at the specified pick-up location for the prepaid rental transaction by 11:59 p.m. (local time) on the pick-up date indicated in the reservation, or by the closing time of the location on that date, if earlier, then the reservation for the transaction will expire, and promptly upon your request, the Reserving Company will, at your election, either refund the amount you previously paid to the Reserving Company, less liquidated damages in the amount described in the next sentence, or apply the payment, less liquidated damages in the amount described in the next sentence, toward another rental transaction involving you and Hertz or a Hertz licensee.  The amount that will be payable in accordance with the preceding sentence as liquidated damages will be the amount that you were told, at the time you made the reservation, would be retained by the Reserving Company as a “No-Show Fee” (or words of comparable meaning) if you did not enter into the rental transaction specified in the reservation.  This amount, when payable, is intended to be an estimate of the amount needed to compensate the Reserving Company and the Renting Company for the administrative costs they incurred in connection with the making of the reservation (including, without limitation, charges paid to charge, credit and debit card issuers and processors) and for the Renting Company’s inability to rent the vehicle while it was reserved for your use.

I.          As described below under “Conditions outside the Control of Hertz (Force Majeure)”, if, as the result of events or conditions outside the control of the Reserving Company or the Renting Company, it is impracticable for the Reserving Company or the Renting Company to perform its obligations under paragraph A above, then either the Reserving Company or the Renting Company may cancel the prepaid rental transaction, in which case the Reserving Company will refund to you, without any deduction, the prepaid rental charge that it collected.  Also, as described below under “General Conditions outside the Control of the Customer”, if, as the result of general events or conditions outside your control, it is impracticable for you to perform your obligations under paragraph A above, then you will be excused from such obligations and the Reserving Company will, upon receipt of notification from you of the existence of such general conditions or events, refund to you, without deduction, the prepaid rental charge that it collected from you.

J.         Neither the Reserving Company nor the Renting Company is responsible for consequential damages should either the Reserving Company or the Renting Company fail to meet its obligations in connection with a prepaid rental transaction.  Similarly, you are not responsible for consequential damages should you fail to meet your obligations in connection with the transaction. 

K.        The Renting Company will be a third party beneficiary of the prepaid rental transaction.  Nonetheless, you are not intended to, and the Reserving Company undertakes that you will not, have any obligation to the Renting Company to pay damages (liquidated or otherwise) to the Renting Company in the circumstances contemplated by paragraphs F, G, H and I above.  The Renting Company’s only rights in such circumstances will be those established under separate arrangements between the Renting Company and the Reserving Company, the terms of which are not your responsibility.

L.         The legal rights and obligations created by a prepaid rental transaction will be governed by the laws of the jurisdiction in which the pick-up location is situated, unless applicable law mandates that a different body of law govern (in which case the mandated body of law will govern).

 It is important to note that the obligations just described arise only when a prepaid rental transaction is entered into directly with Hertz.  If you enter into an arrangement with a third party, such as a tour operator or the operator of a website offering prepaid vehicle rentals, then you will have whatever legal rights and obligations against that third party the arrangement creates, but you will not have any rights against Hertz or any Hertz licensee, and Hertz and its licensees will not have any obligations to you, unless and until you actually sign a document or documents constituting a rental agreement in the form presented by Hertz or the Hertz licensee. 

This means that if, after you have entered into a prepaid rental arrangement with a third party, you do not actually enter into a rental agreement with a Renting Company for any reason – including failure of the third party to make an advance payment to the Renting Company that it would require in connection with the rental, the lack of availability of vehicles of the specified class, your failure to arrive at the rental location at the specified pick-up time and date, your inability to satisfy then-applicable rental qualifications and requirements or your unwillingness to sign the document or documents constituting the rental agreement in the form presented – then your sole legal recourse will be against the third party and not against the Renting Company (or any Hertz company).  Put simply, people making prepaid arrangements for car rental through third parties do so entirely at their own risk and without any promises from Hertz or its licensees.

Guaranteed Reservations

Hertz sometimes accepts guaranteed reservations for non-prepaid rental transactions.  A guaranteed reservation is not the same as a prepaid rental, because you are not required to prepay all or a substantial portion of the overall cost of the rental when you make a guaranteed reservation.

 When you make a guaranteed reservation, you will be told of a fee (a “No-show Fee”) for which you will, under certain circumstances, be liable and will be required to provide Hertz with details of the debit, credit or charge card to be charged if the No-show Fee is incurred. 

 A guaranteed reservation creates a two-party legal agreement on the part of you and the applicable Reserving Company (as defined below) with the following terms:

1.         The Reserving Company undertakes that it will cause the Renting Company (as defined below) to enter into the rental transaction specified in the reservation on the specified pick-up date, within one hour of the later to occur of the specified pick-up time and your arrival at the rental counter, so long as at that time, you (i) meet the Renting Company’s then-applicable rental qualifications and requirements and (ii) are willing to sign the document or documents creating the rental agreement in the form presented by the Renting Company. 

2.         If you fail to enter into the rental transaction by 11:59 p.m. (local time) on the pick-up date specified in the reservation (or, if the specified pick-up location closes before 11:59 p.m., the location’s closing time), and fail to cancel the reservation prior the scheduled pick-up time, then you will be obligated to pay to the Renting Company the No-show Fee, and in such event the Renting Company is authorized to charge the No-show Fee to the debit, credit or charge card account you specified when you made the reservation.  The Reserving Company will not have any right to any payment in connection with your failure to enter into the rental transaction. 

3.         The Reserving Company undertakes that it will cause the Renting Company not to charge you a No-show Fee if you notify Hertz, through a Hertz website, by a call to one of Hertz’s Reservations Center numbers or by a letter to one of the addresses appearing below, that you wish to cancel the reservation and Hertz receives the notice (i) if the specified pick-up location for the transaction is in Europe, the Middle East or Africa, at any time before the end of the calendar day following the day the reservation is made (or the specified pick-up date for the rental, if earlier) and (ii) if the specified pick-up location for the transaction is anywhere else, prior to the specified pick-up time and date. 

4.         As described below under “Conditions outside the Control of Hertz (Force Majeure)”, if, as the result of events or conditions outside the control of the Reserving Company or the Renting Company, it is impracticable for the Reserving Company or the Renting Company to perform its obligations under paragraph 1 above, then the reservation will expire and you will not be charged a No-show Fee.  Also, as described below under “General Conditions outside the Control of the Customer”, if, as the result of general events or conditions outside your control, it is impracticable for you to perform your obligations under paragraph 1 above, the reservation will expire and you will not be charged a No-Show Fee (or if the No-Show Fee has been charged before you give notice to Hertz of the existence of such general events or conditions, the Reserving Company undertakes that it will cause the No-Show Fee to be promptly refunded to you by the Renting Company).

5.         Neither the Reserving Company nor the Renting Company is responsible for consequential damages should the Reserving Company or the Renting Company fail to meet its obligations under the guaranteed reservation.  Similarly, you are not responsible for consequential damages should you fail to meet your obligations under the guaranteed reservation.

6.         The Renting Company will be a third party beneficiary of the guaranteed reservation. 

7.         The legal rights and obligations created by the guaranteed reservation will be governed by the laws of the jurisdiction where the pick-up location is situated, unless applicable law mandates that a different body of law apply (in which case, the mandated body of law will apply).

Standby Reservations

Hertz sometimes takes “standby reservations” for non-prepaid rental transactions.  Standby reservations generally involve vehicles of a class that Hertz classifies as “Special Equipment”.  A standby reservation is subordinate to all confirmed reservations for the same date and location.  This means that if you have a standby reservation for a vehicle of a particular vehicle class, you will not be given the opportunity to rent a vehicle at the indicated pick-up time, date and location unless on that date and at that location, the Renting Company expects that it will have sufficient vehicles available to permit it to enter into all rental transactions for vehicles of all vehicle classes that are the subject of confirmed reservations.

Confirmed and Standby Reservations not Legally Binding

Hertz does not charge for confirmed and standby reservations for non-prepaid rental transactions, and those types of reservations do not commit you to make the associated rental.  Because of that, confirmed and standby reservations for non-prepaid rental transactions are not intended to give you any contractual or other legal right to compel Hertz or any Hertz licensee to enter into a rental transaction, nor is your making of such a reservation intended to give Hertz or any Hertz licensee the legal right either to compel you to enter into a rental transaction or to assess you with any type of penalty or charge in the event that such a transaction does not occur.

Important Exceptions:

1.  The law in some places imposes a penalty on a rental company for its failure, in certain circumstances, to offer to rent a vehicle in accordance with a confirmed reservation.  Where that is the case, Hertz or the relevant Hertz licensee will do as the law requires.

2.  Reservations not made in good faith, including but not limited to multiple reservations for a single rental transaction, reservations made for a rental to a person known not to meet the relevant rental qualifications and requirements, reservations made without the intention of actually entering into the associated rental transactions, reservations involving fraud or deceptive conduct and reservations effected through unauthorized use of Hertz’s systems and facilities, are prohibited, and people making them will be liable to Hertz and its licensees for any consequent loss and expense, to the fullest extent permitted by law. 

Practical Consequences of Making a Confirmed or Standby Reservation

Although they are generally not legally obligated to do so, Renting Companies endeavour to fulfil confirmed and standby reservations for non-prepaid rentals of vehicles, subject to (i) vehicle availability, (ii) satisfaction by renters of the relevant Renting Company’s then-applicable rental qualifications and requirements, (iii) willingness of renters to sign the document or documents comprising the rental agreement in the form presented by the Renting Company and (iv) in the case of standby reservations, the Renting Company’s ability to meet all confirmed reservations (as discussed above under “Standby Reservations”).  Although once again they are generally not legally obligated to do so, Renting Companies endeavour to fulfil both confirmed and standby reservations for non-prepaid rentals of vehicles before offering the same vehicles for rental for the same periods to individuals who have not made reservations (sometimes called “walk-ups”).

Expiration of Reservations

If you make a reservation for a non-prepaid rental specifying a pick-up location in the United States of America or anywhere else in the world outside Europe, the Middle East and Africa and you fail to arrive at the pick-up location by 11:59 p.m. (local time) on the specified pick-up date (or, if the location closes before 11:59 p.m., by the location’s closing time), the reservation will expire.  If you make a reservation for a non-prepaid rental specifying a pick-up location in Europe, the Middle East or Africa and fail to arrive at the pick-up location within two hours of the specified pick-up time (or, if the location closes before then, by the location’s closing time), the reservation will expire; however, (i) if you are arriving by airplane and have provided Hertz with flight details (including airline and flight number), the reservation will be held until the flight arrives or the pick-up location closes, whichever occurs first and (ii) if you have made a guaranteed reservation, it will be held until 11:59 p.m. (local time) on the specified pick-up date (or, if the pick-up location closes before 11:59 p.m., the location’s closing time).

Off Airport - Reservation Holds 

Off Airport locations will hold your reservation for two (2) hours from the reserved pick up time, unless the customer calls their Reservation Center to change the time of arrival. Two (2) hours after the time of pick up, the reserved vehicle will be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Hertz will attempt to provide a vehicle, but cannot guarantee availability.

Requests

Sometimes when you seek to make a reservation, Hertz will advise that a reservation cannot be confirmed at that time but that a further internal query will be made to determine if it can be.  When that occurs, a reservation is said to be “on request”.  In such a circumstance, you may be told to contact Hertz at a later date to determine the status of the request, or Hertz may undertake to contact you to advise of the status of the request.  Unless and until Hertz subsequently advises you that a confirmed or standby reservation may now be made, all information Hertz provides with respect to the requested reservation, including any associated rate quote, is merely indicative of current conditions and should not create any expectations regarding either the likelihood that a confirmed or standby reservation will eventually be available or the rate or other terms that would apply if such a reservation were eventually determined to be available.

Conditions outside the Control of Hertz (Force Majeur)

If it is impracticable for the Reserving Company or the Renting Company to perform any of its obligations set forth in paragraph A under the heading “Prepaid Rental Transactions” or in paragraph 1 under the heading “Guaranteed Reservations” at the specified pick-up time, date and location as the result of events or conditions beyond the Reserving Company’s or the Renting Company’s control, including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a guaranteed reservation, the reservation will expire, a No-show Fee will not be charged and the Reserving Company and the Renting Company will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled, the Reserving Company will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and the Reserving Company and the Renting Company will have no further obligations with respect to the transaction.

General Conditions outside the Control of the Customer

If it is impracticable for you to perform any of your obligations set forth in paragraph A under the heading “Prepaid Rental Transactions” or in paragraph 1 under the heading “Guaranteed Reservations” at the specified pick-up time, date and location as the result of general events or conditions beyond your control, including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a guaranteed reservation, the reservation will expire, a No-show Fee either will not be charged or will, if it was charged before you gave notice to Hertz of the existence of such event or condition, be promptly refunded to you by the Renting Company and you will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled, the Reserving Company will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and you will have no further obligations with respect to the transaction.  You should note, however, that events and conditions that are beyond your control but that are not general in nature, including, without limitation, the condition of your health and the health of those traveling with you, will not excuse your performance of your obligations under a prepaid rental transaction or a guaranteed reservation; you should consider travel insurance or similar arrangements to protect you against unforeseen events and conditions that are specific to you and those traveling with you. 

Addresses for Correspondence

 The notices to Hertz described above may be given through Hertz websites or by telephone calls to Hertz’s reservations centers.  They may also be made by letter addressed to any of the following addresses:

1) Reservations Department, The Hertz Corporation, P.O. Box 25301, Oklahoma City, OK 73125, U.S.A.; 

2) Reservations Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Republic of Ireland 

3) Reservations Department, Hertz Australia Pty Limited, Level 6, 10 Dorcas Street, South Melbourne VIC 3205, Australia; or

4) Reservations Department, Hertz New Zealand Ltd., Private Bag 4716, Christchurch, New Zealand 8020 

Please note that since notices are not effective until they are actually received by Hertz, time should be allowed for letters that are posted.

Effective Date:  June 1, 2021

Non Smoking policy

Smoking is prohibited in all Hertz vehicles. A charge up to $ 400.00 can apply when smoking has occured during the rental.

One-Way Rentals

Intercity fee is for rentals returned to a location other than the location specified in the Rental Agreement. If the rental has already started at the time the change is made, a Return Change Fee may also apply. Note: Tesla reservations are not allowed to return one way.

Rental Restrictions

Only the following Hertz vehicles may be driven to but not dropped off in Mexico from this location. Please check at the time of rental for authorization and purchase of the mandatory Mexico Insurance Policy for the following amount:

Vehicle Group

Price per calendar day

(A) Chevrolet Spark or similar

(B) Ford Focus or similar

(C) Mazda 3 4-door or similar

(D) VW Jetta or similar

(E6) Ford Fusion Hybrid or similar

(F) Chevrolet Malibu or similar

(F6) Fullsize with Leather 4 Door or similar

(Q4) Nissan Rogue or similar

$ 38.00

(F4) Subaru Outback or similar

(G) Nissan Maxima or similar 

(K6) Kia Sorento or similar

(L) Chevrolet Equinox or similar

(L4) Nissan Pathfinder or similar

(O6) Nissan Frontier Crew Cab or similar

(R) Chrysler Pacifica or similar

$ 48.00

Mexico Insurance is available for retail rentals only. Requirements for corporate account customers may vary. Please contact the appropriate department.

Only the original renter may purchase the Mexico Insurance. The Mexico Insurance can only be added to rentals where the forms of payment is a credit card. Cash or Hertz Charge Cards are not an acceptable form of payment.

Mexican law does not allow Mexican citizens to bring a U.S. vehicle into Mexico, or operate a U.S. vehicle within Mexico. The sale of Mexico insurance to a citizen of Mexico is not permitted.

*************************************************

For driving into Canada, the renter will need to advise the rental counter.

You must have a valid license and rental record. Rentals from this city do not require presentation of Liability Protection Letters, Certificates or Stickers at Customs for driving into Canada.

Canadian law does require that everyone entering the country have a passport, so everyone in the vehicle must have the proper identification.

Additional and/or different restrictions may apply in certain states. See your Rental Agreement for additional information, at the time of rental.

Rental Qualifications & Requirements
You must meet the minimum age restrictions, present a valid driver's license and possess an acceptable charge card in your name. 

You must also be in good standing with Hertz and its affiliated companies and not be subject to a Do Not Rent requirement from any of Hertz, Dollar, Thrifty or Firefly.

Please also refer to Form of Payment for acceptable charge cards.

Please also refer to Minimum Age and Exception and Driver's License for complete requirements and restrictions.

Return Change Fee
Corporate locations only:

Customers who have already started their rental and then decide to extend their rental past a 12-hour grace period and/or wish to change the location of their return will be charged a nominal $10 fee if they notify us by calling 1-800-654-4174.

If you do not notify us of such a change, the Late Return Fee of $12 per day, (maximum of 5 days) will apply.

Taxes
State and local sales tax on total rental charges will apply.

Your Complete Guide to Car Hire with Hertz - US

Why Book with Hertz?

• About Hertz

• Large Selection of Quality Vehicles

• Rental Helpline 7 Days a Week

• Hertz Loyalty Programme

About Hertz 
We are one of the World's leading car rental brands, covering more than 8,300 pick-up locations in approximately 150 Countries. With almost 100 years in the rental business, we pride ourselves on our high quality fleet and commitment to service. 
 
Large Selection of Quality Vehicles 
We offer a large selection of the latest vehicles so whatever your needs, budget and preferences you can be sure that we offer a choice of Car Groups and Collections to suit. For full information, visit our vehicle guide. 
 
Rental Helpline 7 Days a Week 
We are committed to providing our customers with the highest level of service and offer a Customer Care Helpline 7 days a week in all major languages. If you need help please call us on the following number 0207 026 0077.  
 
Hertz Loyalty Programme - Hertz Gold+ 
Hertz Gold+ is an award winning free loyalty programme, making the car rental experience easier, faster and more rewarding. Sign-up to enjoy member discounts, no queuing and free additional drivers. 
 
Cancellation and Amendments 
We offer free cancellation if you cancel before midnight 2 days prior to the pick up date. You can also make any amendments to your reservation up until 48 hours before your pick-up. 

Booking Your Hire Car

• How to Book

• Rental Requirements

• Insurance & Waiver Options

• Fuel Options

• Optional Extras

• Payment Options

• Booking Confirmation

• Amendments, Cancellations & No Shows

How to Book 
You can reserve a vehicle from Hertz in a few simple steps. Visit our homepage, choose your pick-up location and dates then follow our quick reservation process to complete your booking. Alternatively you can call our Internet Helpdesk on 0207 026 0077 to guide you through the online booking process. 

 
Rental Requirements 
Before renting a vehicle with Hertz you will need to familiarise yourself with our rental requirements: 

• Driving licence 
  You will need a current, valid Driver's Licence, held for a minimum of one year and any necessary international driver's permits. If you have any endorsements or driving disqualifications please call us on 0207 026 0077 before booking as this may prevent you from hiring a vehicle. 
  

• Age Restrictions 
  You must be at least 23 years old to rent a Hertz vehicle. The minimum age requirement varies depending on the vehicle and pick-up location. A young driver surcharge will apply, as a general rule, for drivers who are 23-25 years old. See Age Restrictions for more information. 
  

• Driving Cross Borders 
  If you wish to travel across Country borders, you will need to inform us in advance as driving restrictions may apply. If the route is permitted we will ensure you are given the correct documentation and are covered with breakdown assistance. Additional charges may apply. 
  

• Mileage Policy 
  An estimated mileage is included in your rental rate and a fee may apply if you exceed this estimate. The estimate includes any delivery or collection. Please confirm these details with our team when you pick up your car.

Please see Restrictions & Requirements for further information. 
 
Insurance & Waiver Options 
We offer a range of insurance and waiver products that are designed to protect you, provided you comply with our rental terms. Third Party Liability is included as standard and you can further reduce your liability with our optional insurance products available for purchase at counter. 

• Third Party Liability Insurance - Included in our Rates 
  All of our rental rates include third party cover as standard. This insurance is required by law and protects you and any authorised drivers against claims from any other person in the event of death, personal injury or damage to property caused by the vehicle during your rental. 

• Collision Damage Waiver (CDW) - Optional Extra 
  Collision Damage Waiver reduces your liability to us if the vehicle is damaged (other than due to theft, attempted theft or vandalism) to an excess amount. Without CDW you are liable to pay the full cost for any damage incurred up to the value of the car. The CDW excess will be reduced to zero if you purchase SuperCover. 
  

• Theft Protection (TP) - Optional Extra 
  Theft Protection reduces your liability to us in the event of loss of or damage to the vehicle due to theft, attempted theft or vandalism to the amount of an excess. The TP excess will be reduced to zero if you purchase SuperCover. 
  

• SuperCover (Full excess waiver) - Optional Extra 
  SuperCover will waiver your limited liability with Collision Damage Waiver (CDW) and Theft Protection (TP). Essentially SuperCover gives you full protection against the cost of damage caused by collisions and theft with no excess to pay. 
  

• Personal Insurance - Optional Extra 
  Personal Insurance provides cover for you and your passengers against death, injury and medical expenses arising if you have an accident in the car and against loss of or damage to personal possessions contained in the rental vehicle.

Fuel Options 
Your vehicle will be provided with a full tank of fuel. You have a number of options to pay for the fuel that you use during your rental:

• Prepay for a full tank 
  You pay for a full tank upfront (although no refunds are given for any unused fuel). This is commonly referred to as our Fuel Purchase Option (FPO). 
  

• Return with a full tank 
  If you fill up the tank before returning your vehicle, there is no fuel cost to pay provided this is done within 10 miles of the drop-off location. 
  

• Hertz refill the tank on return 
  If you don't have time to fill up the car on return and haven't opted for FPO, we will charge you a price per litre to fill the tank plus a service charge for re-filling the tank for you.

Please see Fuel Policy for full information about your rental location's policy. 

Optional Extras 
We offer a number of optional products and services that can be reserved online or booked at location upon pick-up of your vehicle (subject to availability):  

• Additional Drivers 
  Additional drivers can be added to your rental. All drivers must be present when you collect your vehicle and will require a full driving licence and an additional form of identification. We apply a standard fee per additional driver to cover the additional insurance costs. 
  

• Baby/Child Seats 
  Baby, infant and child seats can be added to your reservation for the junior travellers in your party. Seats can be booked in advance during the reservation process and payment will be taken at the pick-up location. 
  

• Hertz Neverlost (Satellite navigation) 
  Hertz Neverlost is a portable satellite navigation system. With extensive geographic coverage, you can plan your journey across 45 different Countries in the language of your choice (most International languages available). 
  

Please refer to Additional Products & Services for further information and a full list of options. 
 
Payment Options 
We offer you the following payment options when you reserve your vehicle online: 

• Pre-Paid 
  You can access our cheapest rates by pre-paying in advance online. You will be charged for the standard rental rate and any additional fees relevant to your selection. Optional extras selected during your reservation will be charged at the pick-up location in the local currency. 

• Pay at location 
  If you prefer to pay at location all charges including the rental rate, any additional fees relevant to your selection and optional extras selected during your reservation will be charged at the pick-up location in the local currency. 
  

• Payment methods 
  We accept most major credit and debit cards (restrictions apply), Hertz Charge Card (HCC) and One Trip Travel Order (OTTO). Cards must be in the driver's name. See Forms of Payment for details.

• Deposit 
  At the time of pick-up we will take a deposit from your card. The deposit is amount is calculated based on the cost of your rental, a full tank of fuel and your selection of extras. This payment must be paid with a card issued in the name of the main driver.

For further information see Payment Options.  
 
Booking Confirmation 
Once you have completed your reservation you will receive a Hertz confirmation number and a booking confirmation email if you provided your email address. We recommend that you review your confirmation details and read our section on items required to pick-up your vehicle. 
 
Amendments, Cancellations & No Shows

• Cancellations 
  You can cancel your booking online and free of charge within 7 days of making your reservation. Alternatively contact our Reservations Team on 0207 026 0077 (An admin fee may apply). 
  

• Amendments 
  You can make amends to your booking online and free of charge up until 48 hours before your pick-up time. Alternatively contact our Reservations Team on 0207 026 0077 (An admin fee may apply). 
  

• No Shows 
  If you fail to collect your vehicle and have not cancelled your reservation prior to pick-up, Hertz reserves the right to charge a no-show fee. For full details on charges please refer our No Show policy.

For full information about our cancellation policy, please see Amendments, Cancellations & No Shows. 

Picking Up Your Hire Car

• What You Need to Bring

• Finding Your Pick-up Location

• Arrival Time

• Late Flights

• Facilities at your Pick-up Location

• Your Rental Car

• Car Features Walk Through

• Pre-Rental Damage Inspection

What You Need to Bring 
You will need to bring the following items with you when you pick up your vehicle:

• Reservation details, including the reservation number, any rental voucher and the address and telephone number of the location from which you will be picking up your car.

• Your full valid driving licence (both the photo ID card and paper counterpart if applicable to your Country) and any necessary international driver's permits.

• A credit card, in the name of the renter, to cover the cost of the hire and deposits plus the credit card you booked with (if different).

• A third form of ID, such as a passport or utility bill.

• Full valid driving licence and additional ID for any additional drivers.

Please see Restrictions & Requirements for further information. 
 
Finding Your Pick-up Location 
We recommend that you familiarise yourself with the branch location and opening hours before your journey. Your confirmation email will include the pick-up location information, including the address, opening hours and key contact details. 
 
Arrival Time 
You should aim to arrive at the relevant Hertz location within an hour of your agreed pick-up time and within branch opening hours. If you wish to arrive outside of opening hours please contact the branch directly, and our team will advise if this is possible. 
 
Late Flights 
If your flight is delayed or cancelled and you have provided us with your flight details in advance, then we will make arrangements to serve you. If you haven't sent us your flight details, we recommend you contact the branch as soon as you are aware of any delays or cancellations. 
 
Facilities at your Pick-up Location 
Our pick up locations vary in size and facilities. Our larger locations have free Wi-Fi and play areas for your children. Airport locations provide a free shuttle service if your pick-up is away from the main terminal. Please refer to our Location Guide for full details of services available at each location. 
 
Your Rental Car 
Although we try to provide a car from the group or collection you reserved, in rare circumstances we may have to provide a suitable alternative due to high demand. From some collections, like the Dream Collection, you will be guaranteed the car you requested. 
 
Car Features Walk Through 
If you would like our staff to demonstrate the range of features on your vehicle to enhance your rental experience, please ask at the counter and they will be glad to help you. 
 
Pre-Rental Damage Inspection 
We clean and inspect all of our vehicles prior to renting and will give you a Pre-Rental Inspection Form highlighting any existing damage to the vehicle. It is important that you add any unrecorded damage to this form before you sign and drive away. 

Using Your Hire Car

• Guidance on Driving Abroad

• What to do if you Experience Problems

• Traffic Fines and Speeding / Congestion Charges

Guidance on Driving Abroad 
If you are renting one of our vehicles abroad, we recommend that you familiarise yourself with the local driving and road regulations for that Country. You may find some useful information here. 
 
What to do if you Experience Problems 
If you have any problems with your rental car please call our breakdown assistance. You will find contact details within your rental wallet and on your key fob. Alternatively call the branch you picked up your car from (the number is available on your booking confirmation). 
 
Traffic Fines and Speeding/Congestion charges 
Please remember that you are fully responsible for all road tolls and any fines or breaches of traffic regulations during your rental. Any costs incurred will be charged to you plus an administration fee for our time dealing with the issue. See here for further information. 

Returning Your Vehicle

• Return Date & Time

• Late Return Charges

• Unattended Returns

• Returning to a Different Location

• Return Damage Inspection

• Return Fuel Level Check

Return Date & Time 
The date and time you need to return your vehicle is stated on your booking confirmation email and Rental Record. Our branches have individual opening times so you should factor these in to ensure you are not left with any additional charges or unnecessary waiting around. 
 
Late Return Charges 
It is important that you return your vehicle as close as possible to your reserved drop-off time, or you may be charged for an extra day's rental. Your return location may allow a limited grace period but this is entirely at its discretion. 
 
Unattended Returns 
If you need to return your vehicle outside of opening hours you should discuss your options with our team at the start of your rental. If out of hours drop-off is permitted, you will remain responsible for the vehicle until the branch opens again and the car is checked by Hertz staff. 
 
Returning to a Different Location 
It may be possible to return your car to a different location, subject to the vehicle type you are hiring and route that you intend to take. A One Way Fee may apply for this service and you will be advised at the time of reservation if your journey is permissible. 
 
Return Damage Inspection 
When you drop-off your vehicle we will check that it was returned in the same condition as you found it upon pick-up. If any damage has occurred we will apply a charge depending on the nature of the damage and the level of your insurance cover. Please refer to our Damage Policy. 
 
Return Fuel Level Check 
When you return your vehicle we will check how much fuel is left in the tank. We will then charge you if appropriate, depending on the fuel option you selected on pick-up. For more details please refer to our Fuel Policy.  

Car Hire Follow Up

• Processing / Resolving Damage Claims

• Leaving Feedback on your Experience

• How to Make a Complaint

Processing / Resolving Damage Claims 
At the return location, a staff member will compare the condition of the vehicle against the Pre-Rental Inspection Form and record it on the Post-Rental Inspection Form for you to agree and sign (if present). You will be charged for any damage caused during your rental. 
 
Leaving Feedback on your Experience 
We would like to hear any feedback you may have about your Hertz experience so we can improve our products and services. Please complete our Online Customer Satisfaction survey you will be emailed after your rental is complete. 
 
How to Make a Complaint 
Our Hertz Customer Relations team aim to resolve all complaints quickly and fairly (Contact: 0207 365 33 69). However, if you feel we are unable to resolve your problem you can contact the European Car Rental Conciliation Service, which is an independent conciliation service. 

The Hertz Corporation

Effective Date: December 31, 2019  

Last Updated: June 30, 2023

SCOPE

The Hertz Corporation, and its specific rental business affiliates and subsidiaries (including Dollar and Thrifty brands and associate entities) (collectively, “Hertz,” “we,” or “us”) are Data Controllers for the purposes of this Privacy Policy (“Policy”). This Policy describes how we treat information that identifies, or can be used to identify, you as an individual (“Personal Information”) that we collect in connection with our vehicle rental business offline and through our websites and other online platforms where this Policy is located (we refer to these online platforms collectively as our “Platform”).

This Policy does not apply to:

Our collection of employment-related Personal Information.

Personal information collected by the network of licensees operated by us. We operate a network of licensees in provision of our services worldwide and are affiliated to many other companies through ownership. These licensees, affiliates and entrusted third-party vendors are independent companies, and they are not owned or controlled by us or covered by this Policy. We are not responsible for the privacy practices of our licensees or other similar third parties with whom you may transact. 

Information that is not Personal Information or does not individually identify you, such as aggregated or anonymized data, aggregated preferences, vehicle identification numbers or GPS or telematics information that is not associated with your identity or used to identify you.

Our supplemental Touchless Facial Scan Disclosure, Consent, and Release can be found here.

NOTICE AT COLLECTION

We collect Personal Information from you and about you. Here are some examples of the information we may collect, how we may use it, how we may disclose it and whether we share it for cross-contextual advertising purposes (“sharing”) or sell it. We acknowledge that, in some jurisdictions, we may be restricted under local law from collecting, using, and disclosing certain categories of Personal Information, such as telematics and vehicle data, as described in the chart. Below this Notice at Collection, you will find more detailed descriptions of how we may collect, use and disclose Personal Information, including descriptions of what types or entities are our corporate partners or business partners.

Category of Information, Examples, How we may collect it, How we may use it, How we may disclose it, Notice of Sale/Sharing

Contact Information, This may include your name, address of residence, billing address, email address, phone number and signature, Directly from you; passively; or from third parties., To provide our products and services; for accommodation purposes; to run and improve our business; to communicate with you; to understand your interests; to determine your identity or eligibility; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; on our Platform; with our service providers; with our corporate partners;  with our business partners; with insurance companies; with gift card companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners and Business Partners. For more information about your right to opt out, please click here.

Telematics and Vehicle Data, We may collect your precise geolocation data or geographic areas visited. This may also include information related to fuel levels in a vehicle, information from an event data recorder, information related to the location of a vehicle or the location from which a vehicle was picked-up or returned. This may also include information about the vehicle’s usage and how it was operated, maintenance data, diagnostic data, safety events such as collision information, and diagnostic data. This may also include, driving behavior and driving behavior data, such as speed, mileage, braking and damage data., From manufacturer in-vehicle technologies and telematics devices or from third parties., To provide our products and services; to run and improve our business; to understand your interests; to determine your identity or eligibility; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you, and as legally permitted., Internally; with our service providers; with our business partners; with our corporate partners; with insurance companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners and Business Partners. For more information about your right to opt out, please click here.

Government Identification Numbers, Directly from you or from third parties., To provide our products and services; to run and improve our business; to determine your identity or eligibility; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with insurance companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We Do Not Share This Information For Cross-Contextual Marketing Purposes or Sell This Information.,  

Financial Information, This may include your credit or debit card number, your checking or savings account number, your credit score and history or other financial account numbers., Directly from you; passively or from third parties., To provide our products and services; to run and improve our business; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with gift card companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We Do Not Share This Information For Cross-Contextual Marketing Purposes or Sell This Information.

Demographic Information, This may include your age, gender, sex or date of birth., Directly from you or from third parties., To provide our products and services; for accommodation purposes; to run and improve our business; to communicate with you; to understand your interests; to determine your identity or eligibility; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with our corporate partners; with our business partners; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners and Business Partners. For more information about your right to opt out, please click here.

Certain Protected Classification Characteristics under state or federal law, This may include your race, color, ancestry, national origin, citizenship, religion or creed, marital status, physical or mental disability, sexual orientation, veteran or military status and criminal history and background., Directly from you or from third parties., To provide our products and services; for accommodation purposes; to run and improve our business; to communicate with you; to understand your interests; to determine your identity or eligibility; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We Do Not Share This Information For Cross-Contextual Marketing Purposes or Sell This Information.

Commercial Information, This may include information that could identify you and relates to the services in which you are interested or have considered. This may include your reservation requests, rental history, rental or purchase locations, return locations, geographical areas visited, purchase prices and details, itinerary information, claims information and other rental information. We may also collect Personal Information about your consuming history or tendencies. We may also collect Personal Information about other loyalty programs in which you have taken part., Directly from you; passively; from in-vehicle technologies and telematics devices; or from third parties., To provide our products and services; to run and improve our business; to communicate with you; to understand your interests; to determine your identity or eligibility; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with our corporate partners; with our business partners; with insurance companies; with gift card companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners and Business Partners. For more information about your right to opt out, please click here.

Auto Insurance Information, This may include auto insurance policy information, including the provider, limits and number. It may also include auto insurance claims information., Directly from you or from third parties., To provide our products and services; to run and improve our business; to communicate with you; to understand your interests; to determine your identity or eligibility; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with insurance companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We Do Not Share This Information For Cross-Contextual Marketing Purposes or Sell This Information.

Health or medical Information, This may include information about a disability or health or medical condition. It may also include your health insurance information or identification number or information about health or medical accommodations., , To provide our products and services; for accommodation purposes; to run and improve our business; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We Do Not Share This Information For Cross-Contextual Marketing Purposes or Sell This Information.

Biometric InformationOur supplemental Touchless Facial Scan Disclosure, Consent, and Release can be found here., This may include imagery of your iris, retina, fingerprint, face (including “selfies”), hand, palm, vein patterns, and voice recordings, in each case only to the extent that an identifier template is extracted from such data., Directly from you.Please note that you can choose whether to participate in certain Hertz offerings that involve the processing  of biometric information, such as Hertz Touchless Check-In., To provide our products and services; to determine your identity or eligibility; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We Do Not Share This Information For Cross-Contextual Marketing Purposes or Sell This Information.

Internet or other similar network activity, This may include unique online personal identifier, online or mobile device identifier, IP address, device identifier, browsing history, search history, language, and information regarding interaction with an Internet website, application, or advertisement. This may also include information about the state or country from which your accessed our Platform or browser or operating system you are using or what site you came from and what site you visit when you leave us. It may also include the specific pages you visited or items viewed on our Platform, the date and time of your visit, the number of links and specific links you click within our Platform and the functions used on our Platform., Directly from you; passively; or from third parties., To provide our products and services; to run and improve our business; to communicate with you; to understand your interests; to determine your identity or eligibility; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with our business partners; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners and Business Partners. For more information about your right to opt out, please click here. 

Location Data, This may include information relating to your general location based on your IP address. It may also include booking location, rental or purchase information, and return location., Directly from you; passively; or from third parties., To provide our products and services; to run and improve our business; to understand your interests; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with our corporate partners; with our business partners; with insurance companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners and Business Partners. For more information about your right to opt out, please click here.

Sensory Data, This may include audio, electronic, visual, thermal, olfactory, or similar information. This may include pictures, and pictures or scans of government-issued identification cards. This may also include video from dashboard cameras or security videos., Directly from you or from in-vehicle technologies and telematics devices., To provide our products and services; for accommodation purposes; to run and improve our business; to determine your identity or eligibility; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; on our Platform; with our service providers; with our corporate partners; with our business partners; with insurance companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We Do Not Share This Information For Cross-Contextual Marketing Purposes or Sell This Information.

Employment Information, This may include your current or past job history, title, employer, or professional contact information., Directly from you or from third parties., To provide our products and services; to run and improve our business; to communicate with you; to determine your identity or eligibility; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with our corporate partners; with our business partners; with insurance companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners or Business Partners. For more information about your right to opt-out, please click here.

Inferences drawn from other Personal Information, This may include a profile relating to your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitude., Directly from you; passively; from in-vehicle technologies and telematics devices; or from third parties., To provide our products and services; for accommodation purposes; to run and improve our business; to communicate with you; to understand your interests; to determine your identity or eligibility; for marketing purposes; to combine information; for legal or security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you., Internally; with our service providers; with our corporate partners; with our business partners; with insurance companies; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you., We May Share This Information For Cross-Contextual Marketing Purposes With or Sell This Information To Corporate Partners or Business Partners. For more information about your right to opt-out, please click here.

Our Personal Information Retention Criteria: The California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”) requires that we disclose the criteria we use to determine how long we will retain each category of Personal Information we collect. Oftentimes, our records contain several of these categories of Personal Information combined together and therefore we consider, on a case-by-case basis, a number of factors to assess how long Personal Information is retained, including any periods of time that are permitted or required by law. These factors include what Personal Information is reasonably necessary to (i) fulfill the purposes for which the Personal Information was collected; (ii) provide our products and services or administer our relationship with an individual; (iii) protect our business, employees, organization and others; (iv) fulfill our legal, contractual and regulatory obligations; and (v) investigate and address issues that may include safety concerns, potential security incidents or policy violations.

HOW WE MAY COLLECT YOUR PERSONAL INFORMATION

We may collect your Personal Information in different ways. Below, you will find additional details and examples regarding how we may collect your Personal Information.

Directly From You. We may collect this information through our service providers. For example, we may collect your personal information when you: 

Register for an account.

Request or purchase our products and services.

Download or use our Platform.

Submit an inquiry or other information to us.

Contact us via telephone.

Participate in our loyalty programs.

Provide information at one of our kiosks.

Interact with us in-person. 

Complete an online form.

Contact our sales or support team.

Interact with our social media pages.

Otherwise engage with us.

Passively. For example, when you visit and navigate our Platform on any device. We may also collect information about users over time and across different websites and devices when you use the Platform. We may use tools such as analytics and cookies, including cookies run by third parties, to collect this information.

From In-Vehicle Technologies and Telematics Devices. We may receive information about you from technologies that are native to or installed in vehicles, including through navigation systems telematics, gauges, GPS systems or event data recorders. This may also include information received from a dashboard camera or information received from original manufacturers (OEMs).

From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from:

Our corporate partners, such as corporate discount program sponsors (including sponsors of employer/corporate rate plans and credit card and travel club discount programs) or corporate membership program participants. 

Our business partners, including licensees, assigns, advertisers, analytics companies, booking channel providers, advertising networks, social media sites, companies that offer joint promotions with us or companies with which we collaborate to provide products and services, and companies that help us learn more about our customers, such as consumer reporting agencies, data brokers and data aggregators.

Third party devices.

Social media sites, including if you interact with one of our social media pages.

Your contacts who provide your information to us in connection with our products and services.

Companies that provide information to supplement what we already know about you, including consumer reporting agencies, data brokers and data aggregators. Certain third parties may link your name and email address to other information they have collected. This might include online usage information.

HOW WE MAY USE YOUR PERSONAL INFORMATION

Here are more details and examples regarding how we may use your Personal Information:

To Provide You With Goods and Services. This mayinclude fulfilling your requests for our products and services, completing transactions, issuing gift cards, confirming or offering insurance in connection with car rentals, offer services and discounts such as counter discount programs, military rates or government discounts, process employment funded payments, discounts or program and administering employment accounts in connection with our car rental services. This may also include providing options related to refueling and imposing fees following a rental. 

For Accommodations Purposes. For example, this may include accommodating special medical needs (e.g., hand controls) and providing sickness protection.

To Run and Improve Our Business. We may use your information to analyze and improve our Platform, products and services. This may also include using your information for business administration purposes, such as for accounting, claims administration, dispute resolution, record keeping, legal, systems operations and administration, and other administrative purposes. This may also include using your Personal Information to provide our loyalty program. We may also use personal information to improve the content of our messaging and understand how you interact with our communications or our Platform. This may also include maintaining our fleet of vehicles, such as to locate the vehicle during your rental if the vehicle is lost, stolen, or overdue, to determine the time of the vehicle’s departure from and return to our rental location and to estimate the levels of fuel in the vehicle’s tank upon its return to our rental location.

To Communicate With You. This may include responding to your feedback or providing customer support. It may also include responding to your inquiries and questions. We may communicate with you about your account or our relationship. We may also contact you about this Policy or our Platform terms and conditions.

To Understand Your Interests. This may include understanding what products and services may be of interest to you or remembering your preferences. This may also include customizing your experience with us.

To Determine Your Identity or Eligibility. This may include confirming your identity in connection with our car rental services. This may also include evaluating your eligibility for our products and services and taking actions to suspend or terminate your ability to continue to rent vehicles or suspend or terminate your accounts with us.

For Marketing Purposes. We may provide you with marketing communications about promotions, our company and our products and services. This may also include using your information to personalize your experience on our Platform and with our products. We may also engage in cross-contextual advertising and retargeting. For more information about your choices related to these communications, see the Cookies and Electronic Communications section below.

To Combine Information. For example, we may combine information that we collect offline with information we collect through our Platform. We may also combine information we collect about you from the different devices you use to access our Platform.

For Legal or Security Purposes. This could include protecting our company and consumers who use our products and services. It may also include protecting our Platform or fulfilling our legal requirements. This may also include using your personal information to send emergency services. We, or our Service Providers, including Sift Science, Inc. (Sift Privacy Policy) may also use personal information for the detection and prevention of fraud, security threats, or other illegal activities or malicious behavior or for managing disputes. 

As Otherwise Permitted By Law or As We May Notify You.

As Requested or Directed By You.

HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION

Here are more details and examples regarding how we may disclose your Personal Information:

Internally. We may disclose your information to our parent, subsidiary, and affiliate entities.

On Our Platform. For example, we may disclose your information on our Platform or on our social media sites.

To Our Service Providers. We may disclose your information with third parties who perform services on our behalf. For example, this may include companies that send emails on our behalf or help us run, evaluate or improve our Platform, including analytics companies and claims management providers.

To Corporate Partners. For example, we may disclose Personal Information to corporate discount program sponsors (including sponsors of employer/corporate rate plans and credit card and travel club discount programs) or membership program participants. 

To Our Business Partners. For example, we may disclose Personal Information to OEMs, licensees, assigns, advertisers, analytics companies, booking channel providers, advertising networks, or social media sites. This may also include companies that offer joint promotions with us or companies with which we collaborate to provide products and services.  We may also disclose Personal Information with companies that help us learn more about our customers, such as consumer reporting agencies, data brokers and data aggregators. If you participate in our loyalty program, we may disclose your Personal Information so you can receive benefits from a select group of our business partners.

To Insurance Companies. For example, we may share Personal Information with insurance companies in connection with a claim or dispute or for other legal purposes.

To Gift Card Companies. This may include gift card platform providers or gift card manufacturers.

To Any Successors to All or Part of Our Business. For example, if we merge with, are acquired by, or sell part of our business to another entity. This may include an asset sale, corporate reorganization or other change of control.

To Comply With the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We might disclose information when we are investigating a potential fraud.

For Other Reasons We May Describe to You.

As Requested or Directed By You.

YOUR PRIVACY RIGHTS 

Based on your state of residence, you may have the rights listed below with respect to the Personal Information that we maintain about you. We may take steps to verify your identity, as permitted or required under applicable law, before we process your request. Verification may include asking you to provide information about yourself that we can match against information already in our possession.

In order to allow for efficient processing of any rights requests referred to above or any questions or any complaints regarding our data processing, please use the Data Subject Rights portal.

Notice. This means that you can request that we disclose what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we have disclosed Personal Information, and the specific pieces of Personal Information we have collected about you.

Deletion. This means that you can request that we delete Personal Information about you that we have collected from you.

Correction. This means that you can request that we correct inaccurate Personal Information that we maintain about you.

Opt Out of Sale of Personal Information. This means you can request to opt out of the “sale” of your Personal Information, as this term is defined under applicable state law.

Opt Out of Sharing of Personal Information. This means you can request to opt out of sharing of Personal Information with third parties for cross-contextual marketing purposes.  

If you would like to opt out of the sharing of your personal information, please note that, in addition to submitting a request below, you will need to turn off cookies as described in the Cookies and Electronic Communications section of the Policy. Please note that the choices you make may be browser- and device-specific, and your choices may be deleted if you clear your browser cache or cookies. 

Right to Non-Discrimination. This means that we are prohibited from discriminating against you if you exercise your rights under applicable law.

If you are a U.S. resident and wish to exercise your rights under this section, you can click here or call 888-777-5870. The link will take you to an interactive webform that you can complete and submit to make a request for information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request. If we deny your rights request and you would like to appeal, you may contact us at privacy@hertz.com

Agents. Agents that you have authorized to act on your behalf may also submit privacy requests as instructed above. The agent must also provide evidence that they have your written permission to submit a request on your behalf. If we are unable to verify the authenticity of a request, we may ask you for more information or may deny the request.

Please note that we do not knowingly share for cross-contextual marketing purposes or sell the Personal Information of individuals who are under 16 years old.

A Note About Privacy Rights and Loyalty Information: We may not be able to provide you with all of the benefits of our loyalty program if you choose to exercise your privacy rights. However, we will try to provide benefits that are unrelated to your privacy request. For example, if you request that we delete Personal Information that we have about you, we may not be able to identify your loyalty program activity or history and you may not receive the full scope of program benefits.

Additional Information for CALIFORNIA Residents. If you reside in California, you have the right to ask us one time each year whether we have shared your Personal Information with third parties for their direct marketing purposes. To make a request, please send us an email at privacy@hertz.com or at the address listed below. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry. Note that this section does not apply to Personal Information that we collect for or on behalf of our business customers in connection with our provision of our products and services to those customers. If you have questions about the privacy practices of our customers or wish to exercise your privacy rights with respect to the Personal Information that we collect on their behalf, please contact them directly.

Information for EUROPEAN UNION (“EU”) Residents. If you are an EU resident, you may have the right to: (a) request rectification of your Personal Information; (b) object to the processing of your Personal Information for direct marketing purposes; (c) object to the processing of your Personal Information (including profiling) where our legal basis for processing your Personal Information is where such processing is necessary for our legitimate interests; (d) request erasure of your Personal Information; (e) request restriction of your Personal Information; (f) exercise your right to Personal Information portability; and (g) object to automated decision making (including profiling). In addition, where we process the Personal Information of EU residents on the basis of their consent as mentioned in this Policy, they can withdraw that consent at any time. EU Residents may make a request to exercise individual rights through the online webform here.

Information for ASIA PACIFIC (“APAC”) RESIDENTS (including residents of Australia and New Zealand). Hertz allows “online check-ins” in certain countries within APAC, enabling renters to verify their identity with us remotely. This saves time at the rental counter and reduces the risk of payment card fraud. Hertz uses the Service Providers as defined and further explained in the Hertz Touchless Privacy Disclosure, Consent & Release (the “Release”). You are only able to proceed with “online check-ins” if you accept this Release. For renters with a bank account or locally issued credit card in APAC, we may also share your Personal Information with your banking institution, to assist in resolving queries or disputes instigated with or by your bank around our charges. This is on the basis of our legitimate interests, or your instruction. Any disputes relating to an individual’s Personal Information as processed or stored in APAC at the individual’s initiation shall be governed and resolved in accordance with the privacy laws of that APAC country . 

 If you have any concerns or queries around how your Personal Information is processed or stored within APAC, or would like to provide us with feedback or a complaint, please contact us at the APAC Privacy mailbox by sending an email to APACprivacy@hertz.com or registered post to APAC Privacy/Legal, Hertz, L1, 105 York Street, South Melbourne, VIC 3205, Australia.

NOTICE OF FINANCIAL INCENTIVES

We may offer various financial incentives in relation to our products and services. For example, we may provide discounts, coupons and other benefits for customers who join our loyalty program or sign up for a coupon. When you participate in a financial incentive, we collect Personal Information from you. You have the ability to opt out of the financial incentive, or our subsequent use of your Personal Information in connection with a financial incentive, at any time by contacting us at privacy@hertz.com. The value of your Personal Information is reasonably related to the value of the offer or discount presented to you. In some instances, or for some programs, we may provide you with additional terms or conditions relating to a financial incentive.

COLORADO LOYALTY PROGRAM DISCLOSURE

Under Colorado law, we are required to make certain disclosures about the Personal Information that we process in connection with our loyalty programs, including discount programs offered by our corporate partners. We may share for cross-contextual marketing purposes or may sell the following categories of Personal Information that were collected solely in connection with our loyalty program: contact information, demographic information, commercial information, location data, professional information, and inferences drawn from other Personal Information. These categories are described in more detail above.

Our loyalty program partners include corporate partners and business partners. With respect to the Personal Information you provide in connection with the loyalty program, we may share this with, or sell this to, corporate partners and business partners, which may include data brokers.

We may not be able to provide you with all of the benefits of our loyalty program if you choose to exercise your right to request the deletion of your Personal Information, as described in this Policy, as we would require such information to process your requests for our products and services.

CHILDREN UNDER 18 

The Platform where this Policy is located is meant for adults. We do not knowingly collect personally identifiable data from persons under the age of 18 and strive to comply with the provisions of COPPA (The Children’s Online Privacy Protection Act). If you are a parent or legal guardian and think your child under 18 has provided us with information, please contact us at privacy@hertz.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy online here.

OUR PERSONAL INFORMATION RETENTION CRITERIA

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”) requires that we disclose the criteria we use to determine how long we will retain each category of Personal Information we collect. Oftentimes, our records contain several of these categories of Personal Information combined together and therefore we consider, on a case-by-case basis, a number of factors to assess how long Personal Information is retained, including any periods of time that are permitted or required by law. These factors include what Personal Information is reasonably necessary to (i) fulfill the purposes for which the Personal Information was collected; (ii) provide our products and services or administer our relationship with an individual; (iii) protect our business, employees, organization and others; (iv) fulfill our legal, contractual and regulatory obligations; and (v) investigate and address issues which may include safety concerns, potential security incidents or policy violations.

COOKIES AND ELECTRONIC COMMUNICATIONS

You have certain choices about how we collect, use and disclose your information in connection with our use of cookies and our provision of electronic communications. Certain choices you make are browser- and device-specific.

Cookies & Other Tracking Technologies:

Many browsers are set to accept cookies by default. You may be able to set your browser to disable cookies, or alert you when cookies are being sent. Many mobile devices allow you to disable the ability for certain geolocation information, such as GPS information, to be collected from your mobile device. If you disable cookies or refuse to accept a request to place a cookie, it is possible that some parts of our Platform will not function properly, and the advertising you receive when you visit our Platform or other online platforms may not be tailored to your interests. Certain options are browser- and device-specific.

Cookies: You can adjust your browser to control cookies to require your affirmative acceptance for new cookies, automatically reject cookies and/or delete or disable existing cookies. How you do so depends on the type of cookie and the browser that you are using. For more information on how to control browser cookies, click here. If information about your browser is not available through this page, please search your browser for instructions about how to opt out of cookie collection. 

Flash Cookies: You may need to take an additional action to manage flash cookies, which you can learn more about here. Why? Because flash cookies cannot be controlled through your browser settings.

Google Analytics:We may use Google Analytics on our Platform to help us understand how you use our Platform. You can learn about how to opt out of Google Analytics here.

Facebook: We may use Facebook cookies to target ads to you. You can learn about how to opt out of receiving targeted advertisements from Facebook here.

Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.

NAI Opt Out: We adhere to the Self-Regulatory Principles for Online Behavioral Advertising. To opt out of advertising cookies placed by the Network Advertising Initiative (“NAI”) online behavioral advertising member networks, and thereby limit the tracking of your online activity and the targeted advertising you receive, please click here. To opt out of advertising cookies for Your Online Choices if you are based in the EU, please click here.

Our Do-Not-Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to “do not track” signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

Our designated service providers assist us with advertisement display functions and related analytics for our websites. To view information or opt out of Google Analytics for Display Advertising, please click here. Note that even if you exercise choice for targeted advertising, you will still receive general online advertising. Information regarding you and any interactions with us may be collected and utilized to provide you with targeted advertising on the web. 
 
In addition to the options provided by your mobile operating systems, you may opt out of the collection of information on mobile apps as follows:

Uninstalling the app. You can stop all collection of information by the app by uninstalling the app. You may use the standard uninstall processes as may be available as part of your mobile device or via the Mobile Application marketplace or network from which you downloaded the app.

For Apple users: For iOS 7 or higher, you can change your settings in the following location: Settings > Privacy > Advertising. For iOS 6, you can change your settings in the following location: Settings > General > About > Advertising. For further information please see Apple’s website here.

For other major mobile platforms: Open the platform account settings and select “Ads.”

Opt out of location data. Go to “settings” on your mobile device to opt out of the collection of location data.

Opt out of cross-app data collection. The Digital Advertising Alliance (“DAA”) offers a separate choice tool for the collection of cross-app data on a mobile device for interest-based advertising and other applicable uses. To exercise choice for companies participating in this choice tool, you can install the DAA’s AppChoices app.

Marketing Communications:

You can opt out of receiving our marketing communications, which we may send by email or text message. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries 

SECURITY

The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard Personal Information under our control.  We use reasonable administrative, technical, personnel, and physical measures that are designed to safeguard and ensure the integrity of Personal Information. To help us protect your privacy, you should maintain the confidentiality of any logon IDs and passwords, member numbers, or other identifiers or credentials you may have set up or that were provided in connection with your participation in or use of our products, services, or websites. You should use a unique password for our Platform that is different than the passwords you use for any other sites or online platforms. If you have reason to believe that any account with us is no longer secure, you must immediately change yVEour password and contact us.

Please do not include confidential information, such as your credit card number or account passwords, in any email or text you send to us or on any posting you make to a public area of a third-party social network page, especially since any such posting immediately becomes public. For a more secure way to communicate with us over the Internet, please click on the “Contact Us ” link on our Platform.

STORAGE OF INFORMATION

Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your Personal Information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.

LINKS

Our Platform may contain links to other third-party sites that are not governed by this Policy. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for these third-party sites or their privacy practices. We suggest that you read the privacy policies of those sites carefully.

HOW TO MAKE COMPLAINTS OR CONTACT US 

If you have any complaints, questions, comments or concerns with respect to our privacy practices or this Policy, please feel free to contact us by emailing privacy@hertz.com or writing to the address below:

The Hertz Corporation

Attention: Legal-Privacy

8501 Williams Rd.

Estero, FL 33928

USA

EU/UK/APAC residents may contact us at euprivacy@hertz.com or write to the address below if you have any questions, wish to exercise your privacy rights, or seek other assistance as described above. 

Data Protection Officer

Hertz Europe Limited

11 Vine Street Uxbridge, Middlesex,

UB8 1QE, UK

Updates to this notice

We may update this Privacy Policy from time to time. If we modify our Privacy Policy, we will post the revised version here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Policy, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.