Exploring Hertz’s Roadside Assistance Service

Sometimes, accidents happen on the road, and that’s why It’s important to be prepared for the unexpected. The last thing you need on a business trip or vacation is the extra expense of emergency tow truck services if you have an accident or breakdown.

Hertz Premium Emergency Roadside Assistance can offer you extra peace of mind that you’ll have help if something should happen. Learn more about how emergency car rental cover can help you on your journey.

What is Hertz Premium Emergency Roadside Assistance?

Hertz Premium Emergency Roadside Assistance is an additional service you can purchase with your car rental. It can reduce financial liability and help cover you for emergency vehicle recovery and roadside assistance costs that you might otherwise be responsible for.

Basic Emergency Roadside Service is included with every Hertz rental, which covers mechanical vehicle defects. Our Premium service gives you more liability protection and covers more emergency services in case something goes wrong on the road.

Adding our Premium Emergency Roadside Assistance service can help to cover you in the event of:

• Non-mechanical problems
• Accidents
• Collisions

Hertz Premium Emergency Roadside Assistance is available at all participating Hertz pickup locations across the United States and Canada. However, requirements for corporate account customers may vary, so be sure to check with your Hertz counter representative for full details on eligibility.

How Does Hertz Premium Emergency Roadside Assistance Work?

If you’re on the road in your rental car and something happens, whether it’s an accident or vehicle problem, Hertz Premium Emergency Roadside assistance is there to help.

We can provide the following services:

• 24/7 help hotline
• Locksmith
• Lost key
• Flat tire
• Fuel and battery
• 90-minute roadside service guarantee[1]
• $1,000 travel reimbursement[2]

How do I report an emergency with my Hertz rental car?

If you need roadside assistance in your rental car, follow these steps:

1. First, make sure you and any passengers involved are okay. Get everyone to a safe area as soon as possible, then call 911 if anyone needs any medical attention.
2. If you’ve had a road accident or collision, call the police to report the accident and get the information of anyone else involved in the incident.
3. Call our Hertz Emergency Roadside Assistance number (1-800-654-5060).

When you call, our help center team will make arrangements to get you back on your way as fast as possible. Our Hertz Premium Emergency Roadside Assistance service can reach you within 90 minutes¹ to remedy issues with your rental car.

We also offer a hassle-free Rental Car Replacement Program to help you get back on the road quickly.

Benefits of Hertz Premium Emergency Roadside Assistance

Whether you’re traveling on business or out on a road trip, surprises can happen anywhere. If you break down due to bad weather or catch a flat, Hertz can help you prepare for the unexpected.

Hertz Premium Emergency Roadside Assistance cover can:

• Give you more financial protection
• Save you money on tow truck costs and services
• Reimburse you for alternative travel costs²
• Reach you in an emergency within 90 minutes¹

You might already have a car insurance policy that covers rental cars. However, protection limits can vary. Instead of using your policy allowance on a rental car, purchasing Premium Road Assistance lets you save your claims for your personal car.

[1] 90 minutes will begin once our Emergency Roadside Service Representative receives a phone call requesting assistance. If we are unable to reach you within 90 minutes, we will credit back the daily charge for Premium Emergency Roadside Service.

[2] Travel delay costs as a result of non-drivable accidents where we cannot provide another vehicle within three hours.  

How to Purchase Hertz Premium Emergency Roadside Assistance

For extra peace of mind, you can add Premium Emergency Roadside Assistance to your rental car when you pick up your vehicle. Just ask your Hertz counter representative to discuss pricing and add the service to your reservation.

You can also add the service to your reservation with us online or via the Hertz mobile app.