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Polestar FAQs

First trip in a Polestar

Learn everything you need to know about driving and charging your EV rental. And remember:

3 options for recharging your EV: Learn about the ways you can recharge your EV — including letting Hertz do it! Learn more >
80% Rule: EV batteries work best between 80-20%, so we strive to have all our EVs at 80% at pick-up.

Polestar First Trip

Unlock the Polestar 2 and turn it on

Use the key fob to unlock your Polestar 2.
Once you’re inside the car with the fob, the car is on.

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Adjust mirrors, set climate, check battery

Press the L and R buttons on the arm rest to adjust the left and right exterior mirrors.
The touchscreen displays features like navigation, audio settings, and climate control.
Check battery power and estimated driving range through the touchscreen as well.

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Put Polestar 2 into gear

Press the brake pedal and move the gear selector in the center console into Drive. Shift into Park and reverse the same way.

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EVs accelerate quickly! Press pedal gently.

Unlike a traditional car, EVs offer full power instantly so take care with the accelerator pedal.

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EVs brake automatically!  Lift foot off pedal to begin braking.

This one-pedal driving recharges the battery but takes a little getting used to.

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Find a charging station

Want to find charging stations before your trip? Try a trip planner like A Better Routeplanner.
When you’re in the Polestar 2, tap the Google Maps icon on the touchscreen, and then the charging station icon.
Select a charging station and then scroll to find the kilowatt (kW) at that station. The higher the kW the faster the charge!
- DC Fast Charge | 50-350 kW
  20-60 minutes charge time to 80% full. Best if you plan around meals or short activity.
- AC Level 2 | 7-19 kW
  4-10 hours charge time to 80% full. Best if you plan for overnight, workday, or daylong event.
Once you find a nearby charger, you may have to download that network’s app to pay. Examples of charging station networks are: EVgo, Chargepoint, Blink, EVCS, and Electrify America.

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Charge your Polestar 2

The charging port is on the driver’s side by the rear brake light. Press the charging port door to open.
Plug the charger into the port and confirm that the LED light flashes green—this indicates that charging has begun.
Follow the instructions in the charging station's interface to authorize the charge.
Once charging has started, the LED indicator in the charging input socket will flash green.
In the car, the touchscreen shows the remaining estimated charging time, or if charging is not working as intended.
To stop charging, press the button by the charging input socket. The vehicle will need to be unlocked to connect and disconnect the cable successfully!

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Increase the range of your Polestar 2

There are a few things you can do to increase the charge range of an EV:

Cut down on quick acceleration as much as possible and avoid slamming on the brakes. Driving slowly and carefully will use less power.
Turning on Eco mode is an efficient way to stretch the battery range of your EV. You might not get the same pickup, but you’ll be able to cover more miles on one charge.
Functions can drain battery power. Reduce your usage of features like infotainment systems or A/C and to extend battery range.
Plan your routes. High speed roads, like freeways, will use more energy. Sometimes, taking the back roads could help with energy consumption.

ADDITIONAL SUPPORT

Still can’t find what you’re looking for?

To help you, we have a dedicated EV Customer Support Team. Use the Hertz app.