Become a Hertz Gold+ member
Gold+ Frequently Asked Questions
Below you’ll find answers to some of the most frequently asked questions about our Gold+ loyalty program. Whether you’re earning points, redeeming rewards, or enjoying member benefits, we’re here to help you get the most out of every rental.
If you don’t see the information you’re looking for, submit a question to our Customer Care team via our online form or call 1-888-999-4900.
Getting started
Am I eligible for participation in Gold+?
The minimum age to join Gold+ is 21. An additional fee may apply for renters under 25. Find more information on young renters here.
Hertz Gold+ is open to residents of the following countries:
- Europe: Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom
- North America & Territories: United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas
- Caribbean: Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, San Marino, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos
- Central & South America: Argentina, Bolivia, Belize, Chile, Costa Rica, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela
- Asia-Pacific: Australia, China, Japan, New Zealand, Palau, Singapore, South Korea
Membership perks
What are the differences between Gold, Five Star, and President’s Circle?
The Gold+ program is made up of three different status tiers: Gold (base tier), Five Star (intermediate tier), and President’s Circle (elite tier).
What perks come with joining the Gold+ program?
- Get members-only prices*
- Skip the line at select locations, choose your car, and go1
- Earn points to redeem for free rental days2
- Add a free additional driver to your rental3
- Free car-class upgrades for elite members4
- Get exclusive deals and offers
- Unlock exclusive partner perks
- Plus, membership is always free
What perks come with Five Star status and how can I earn it?
- Earn 25% more points (1.25 points for every dollar spent)2
- Enjoy a free vehicle upgrade at participating locations (subject to availability)4
- Choose from a variety of vehicles on the Hertz Five Star® lot
Earn Five Star status by completing one of the following in a calendar year:
- 3 rentals, or
- $1,000 rental spend (excluding taxes and fees)
What perks come with President’s Circle status and how can I earn it?
- Earn 50% more points (1.5 points for every dollar spent)2
- Guaranteed free vehicle upgrade at participating locations4
- Choose from a variety of vehicles on the exclusive President’s Circle lot
- Dedicated President’s Circle call center line
Earn President’s Circle status by completing one of the following in a calendar year:
- 15 rentals, or
- $3,000 rental spend (excluding taxes and fees)
How long will I keep my status once I earn it?
Once earned, your status is valid for the remainder of the calendar year in which it is achieved and the entire following calendar year.
Example: If you earn status in September 2026, you'll enjoy that status through December 31, 2027.
Earning points
How many points do I earn with each rental?
- Gold status earns 1 point per $1 USD spent2
- Five Star status earns 25% more points (1.25 points per $1 USD spent)2
- President’s Circle status 50% more points (1.5 points per $1 USD spent)2
Do I earn points on all my rentals?
In which countries can I earn and redeem rewards points?
Earn and redeem Gold+ points at participating locations in the United States, Canada, Puerto Rico, St. Thomas US Virgin Islands, Australia, New Zealand, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Ireland, Italy, Spain, Belgium, Luxembourg, and the Netherlands. Rentals in Switzerland will earn points, but members are unable to redeem rewards points there.
My Gold+ number wasn’t attached to my rental, can I still earn points on that rental?
Yes, if you request your Gold+ points within six months of the rental return and you were a Gold+ member at the time of the rental. Our Customer Care team can assist with issuing your missing points.
What if points are missing from my account?
If you think you may be missing rewards points, our Customer Care team is here to help. A representative can review your account and assist with submitting a retroactive credit request if you’re eligible.
In most cases, you can request missing points up to six months after your rental, if you were a Gold+ member at the time.
Can I earn partner points on Hertz vehicle rentals?
Earning points with external partner varies by program. If Hertz participates in a partner rewards program – airline, hotel, other travel partners – eligible rentals may qualify for partner rewards or credits. Please review your specific partner program’s terms and conditions for full details.
The Gold+ program lets you earn points on each qualifying Hertz rental for business or leisure. Please note that for each rental, you may choose to earn either Gold+ points or partner rewards, not both.
Using points & rewards
How do I redeem my reward points?
To redeem points, log in to hertz.com or sign in on the app and start a reservation. At checkout, select “Book Now and Pay Later” then select the reward you would like to redeem from the dropdown menu. Please note that taxes, fees, and optional add-ons are not included in the award and will still apply.
For further help, view these instructions.
Do I need an advanced reservation to redeem points?
Redemption rentals must be booked at least one day in advance. Redemptions are not available at the counter without a prior online reservation.
What are Peak Reward Dates and how do I know when I need to use them?
Peak Reward dates occur during busy travel periods and require additional points for redemption. Standard Reward dates fall during less busy times and can be booked using fewer points.
View 2026 Peak Dates Calendar here.
View International Peak Dates Calendar here.
Managing rewards
Where can I track my status and point balance?
The Hertz app is the easiest way to check your status and point balance, track your rentals, monitor how much you’ve spent, and book your next trip – all in one place.
Do my Gold+ points expire?
Standard points: Except where there are twelve consecutive months of no rental activity, points are valid for five years from the date that they were earned. If they’re not used within that time, the points will be considered forfeited and removed from your account. This five-year point expiration does not apply to residents of Canada.
In addition to the standard expiration policy, all points will be forfeited and removed after 12 consecutive months of no rental activity.
Rental activity is qualified as earning or redeeming points through a completed rental. A rental is considered completed when Hertz receives payment in full and the car is returned to the appropriate location. Transferring points to an immediate family member or redeeming points at the time of booking also does not qualify. However, completing the rental booked with those points will count as activity.
Bonus points: Points earned in connection with a limited time promotion will carry an earlier expiration date. This date will always be disclosed in the terms and conditions of the bonus points promotion.
Can I transfer my Gold+ points?
To transfer points, call the Rewards Desk at 1-888-999-4900, Monday through Friday, 6:00 a.m. to 7:00 p.m. CT.
You may transfer or receive Gold+ points to an immediate family member who is also a member, once per calendar year. Your immediate family member must have had rental activity in the prior 12 months (earning or redeeming points through a completed rental) to complete the transfer. If your immediate family member isn’t yet a Gold+ member, they can join for free at hertz.com or on the app.
Additional transfers may be allowed in special cases, such as death or divorce, with appropriate documentation.
Point transfers must be initiated by the member who owns the points. Requests made by the receiving member cannot be processed. Transfers are only allowed between Gold+ accounts and cannot be used for airline, hotel or other travel programs.
Transferred points typically appear online within 24 hours. However, a Hertz representative can see the transfer on the same day and apply the points to a future reservation if needed.
Do my Gold+ points have a cash value?
Gold+ points have no cash value.
If you cancel or terminate your Gold+ membership, your rental activity is found to be fraudulent, or you are prohibited to rent with Hertz; your points will be forfeited and removed from your Gold+ balance without any payment obligation by Hertz.
Can I purchase Gold+ points?
Yes, Gold+ points can be purchased under certain conditions and must be applied immediately to a qualifying rental.
Points purchases are only available by contacting Customer Care at 1-888-999-4900, Monday through Friday, 6:00 AM – 7:00 PM CST.
Before purchasing points, please review the following guidelines:
- Points are available at a rate of $0.20 USD per point
- A minimum of 50 points and a maximum of 500 points may be purchased per transaction
- Points may be purchased no more than once every 6 months
- You must already have a minimum account balance of 500 points
- A major credit card is required for purchase
- Purchased points must be used immediately toward a rental
Travel experience
Are all vehicles included in Hertz Ultimate Choice?
Gold+ members can access Ultimate Choice at select locations. To participate, you must reserve a mid-size vehicle or larger, as economy and compact cars are not eligible.
Learn more about Ultimate Choice here.
Do I need to wait for a Hertz representative as a Gold+ member when I return my vehicle?
Not always. At locations with Hertz e-returns, pull up to the designated Hertz drop-off location, drop off your vehicle (leaving the keys in the cupholder), and go. Your receipt will be emailed to your email address listed on your Gold+ profile.
*Must be booked using Hertz Gold+ Discount Code. US & Canada only. Exclusions apply.
1Skip the counter is available at select locations.
2Points are earned & redeemed on the base rental rate only. Taxes, fees, & options are excluded. Additional terms apply.
3Available for spouse or domestic partner only. Additional driver must have a credit card in their own name and meet standard rental qualifications.
4One car class upgrade, with a maximum upgrade to a full-size vehicle is guaranteed for President’s Circle members & subject to availability for Five Star members. Does not apply to Manager’s Special rentals. Additional terms & exclusions apply.
