Car Rental - Memphis - Memphis International Airport (mem)

There is not a Hertz Rental Counter inside the airport terminal.  Please proceed to the Courtesy Bus Pickup island located on the Baggage Claim level.

Driver’s License Policy

The driver's license must match the renter’s name, be fully legible, and valid for the entire rental period. Damage, fading, or alteration that inhibits the legibility or authentication of the driver’s license may be refused. Customers who reside in the United States, U.S. Territories, or Canada must present at time of rental a valid driver's license with photograph issued by their state or province of residence. 

International Customers Traveling to United States

Customers traveling to the United States who have a driver’s license that was issued outside of the United States are required to present a valid driver’s license at the time of rent and a valid passport in the same name displayed on the foreign driver’s license, as a second form of identification.

If the driver's license is in a language other than English, and the rental is in the United States, an International Driver's Permit is recommended to aid translation. You will not be allowed to rent a vehicle with only an International Driver's Permit.

Mobile/Digital Driver License

A mobile or digital driver’s license does not replace a valid physical driver’s license and customers will still need to supply their hard copy license for rental eligibility.

Temporary Driver’s License

When a customer presents a temporary driver's license, the temporary driver’s license must be valid for the length of the rental and a government issued ID or hard copy of the expired driver's license must be presented. Temporary driver’s licenses may be refused if the customer’s identity or authenticity of the temporary license cannot be verified.

Florida Locations Only

Certain out-of-state driver’s license classes are not valid in Florida for driving a vehicle on public roads. Accordingly, which is a requirement for rental eligibility. This policy applies to any state that issues these types of driver’s licenses, including but not limited to, Connecticut and Delaware. These driver’s licenses will have a statement similar to:

• Not for Federal Identification
• Not Valid for Identification
• DO – Driving Privilege Only or Drive Only

Active Military Driver’s License

• Present an active Military ID
• Compliant with issuing state military extension policy.

Rentals have a grace period of 29 minutes.

Optional coverages do not have hourly charges/grace period, but are charged as a full day.

Extra hour charges will be incurred at the 30 minute mark if the vehicle is returned more than 29 minutes past the original rental time.

If renting in California:

Hertz provides no liability protection under the terms of the Rental Agreement to the renter from claims of injury by others against you resulting from an accident. Your personal/business insurance may cover your liability. Exceptions: Hertz will provide primary liability protection up to the statutory minimum limits to international customers (driver's license indicates an address outside the USA) renting in California. Please also refer to Liability Insurance Supplement (LIS) below.

If renting in Massachusetts, Michigan, New York, South Carolina, Virginia, or West Virginia:

Upon signing the Rental Agreement, Hertz provides primary liability protection. However, such protection is generally no more than the minimum limits required by individual state law. See Financial Responsibility Limits by State.

If renting in any other state in the U.S.A.:

Hertz' liability protection is secondary to any other insurance coverage available to you. If you do not have liability insurance and/or the limits of liability of the insurance coverage available to you are not sufficient to cover claims by others against you, and Hertz, as the vehicle owner, provides liability protection due to an accident, you will indemnify Hertz for any and all payments made.

However, Hertz makes available additional liability protection, which is primary, if the optional Liability Insurance Supplement, LIS, is purchased.

Liability Insurance Supplement (LIS)

For rentals in the U.S., Liability Insurance Supplement (LIS) provides you with up to $300,000 of increased protection should bodily injury and property damage claims be made against you by people injured in an accident. LIS safeguards your insurance policy and/or your personal assets for the first $300,000 should such claims be made against you. LIS provides uninsured/underinsured motorist coverage up to $100,000 per occurrence for combined bodily injury and/or property damage claims. Uninsured/ underinsured protection is not available in California and does not cover losses caused by the negligence of the renter or any authorized operator. You and authorized drivers are covered while driving the rental car within the United States and Canada, but only if the car is rented in the U.S. Coverage does not apply in Mexico.  LIS limits may vary in certain states, and terms and conditions apply. 

There are some exclusions to this coverage, including without limitation which we feel you should know. Under LIS, in the event of an accident, you will not be protected for third party liability:

• If LIS is not accepted at commencement of the rental or if you fail to pay the charges for LIS.
• If you permit the use of the car by anyone other than you or an authorized operator, or if you or an authorized driver operated the rental car in violation of otherwise violate the Rental Agreement, including, but not limited to, operating the car while legally intoxicated or under the influence of alcohol, drugs or other absorbed elements, for any purpose that could properly be charged as a crime, to tow or push anything, in a speed or racing contest or demonstration, to carry persons or property for hire, or to carry hazardous materials.
• If the car or LIS coverage was obtained by fraud or misrepresentation.
• LIS is third party liability coverage only, except as pertaining to Uninsured/Underinsured Motorist Coverage (if applicable).
• Except where permitted required by law, LIS does not cover personal injury to you or any authorized operator of the rental car or to your or their family members who are related by blood, marriage or adoption and reside in your or their household.

Liability Insurance Supplement (LIS) covers third-party automobile liability claims for bodily injury and property damage for rentals in the U.S.

If purchased, LIS will provide coverage before your personal policy and covers your liability to third parties, resulting from an auto accident in the rented vehicle, for bodily injury and property damage (other than to the rental vehicle).

Maximum LIS protection up to $300,000 for each accident for bodily injury and property damage in excess of minimum underlying state statutory limits.

*LIS limits may vary in certain states, and terms and conditions apply. Ask your rental representative.  Pricing of LIS for a specific rental will be provided at time of reservation.

Loss Damage Waiver (LDW)

In most states, in the event of any other loss or damage to the car, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage impound fees, an administrative fee and a reasonable charge for loss of use. If your responsibility differs in the state in which you rent, it will be stated in Paragraph 4, of the Rental Agreement. In California, in the event of any loss or damage to the car regardless of fault, your financial responsibility will in no event exceed the fair market value, plus actual charges for towing, storage, impound fees, and an administrative fee. In California and Nevada, your responsibility for loss or damage to the car from vandalism unrelated to theft will not exceed $500.00 in California and $2,500.00 in Nevada and you are not responsible for theft, regardless of purchasing LDW, unless the theft results from your fault.. In Illinois, your responsibility for loss or damage for any cause other than theft is limited to $15,500.00. Loss or damage related to theft is limited to $2,000.00, unless the theft results from your fault.  In New York, your financial responsibility shall not exceed (i) the actual and reasonable costs that Hertz incurs to repair the car, including costs for towing, storage and impound fees or that Hertz would have incurred if the car was repaired or (ii) the fair market value of the car immediately before the damages occurred, as determined by the applicable market for the retail sale of the car less disposal proceeds. Your responsibility for theft of the car shall not exceed the reasonable costs incurred by Hertz for loss due to theft up to its fair market value, if it is established that you or any authorized operator failed to exercise reasonable care or aided or abetted in the theft. 

• However Hertz offers Loss Damage Waiver (LDW) an optional service, which for an additional daily charge relieves you of all financial responsibility for the loss or damage to the rental car, whether or not you have insurance to cover such damage, provided the car is used in accordance with the terms of the Rental Agreement. 

  Please note that for all rentals with pick-up in Scottsbluff, Kearney and Grand Island, LDW reduces your financial responsibility to $ 2,500.00.

• The cost of LDW may vary depending on location or car type and is charged per each full or partial day of rental.

F.Y.I. – You are under no obligation to purchase LDW or any other optional service as a condition of rental. Your own personal insurance may provide protection for loss or damage to the rental vehicle depending on the state in which you live and the type of policy you have. Also, various credit card companies provide cardholders with some degree of damage protection providing you use their credit card for the rental and decline the optional LDW offered by Hertz at time of rental. The coverage and limits vary. Your policy or credit card coverage should be thoroughly checked for the specific terms and conditions associated with rental vehicles. Remember, most credit card insurance is supplemental, which means it will only reimburse you for loss or damages over and above what is covered by any other insurance you may have and will not cover you for any damage, regardless of cause, if you accept LDW.

Adding LDW after car is on rental:
You may not change the option once the rental has begun, without returning the car and starting a new rental agreement.  This will result in the contract being closed out and charges being assessed for the time the vehicle is kept at least 1-day minimum, and a new rental contract will begin.

Cancellation of LDW - New York rentals only:

On New York rentals only, LDW may be cancelled at no charge, within 24 hours of its purchase provided the renter (i) has rented the car for 2 or more days; (ii) appears in person at any Hertz rental location with the car, which shall be subject to inspection.

Personal Accident Insurance (PAI)

Personal Accident Insurance (PAI), offered in combination with PEC, allows you to elect accidental death and accidental medical expense coverage for yourself and your passengers during the rental period of the vehicle.  

PAI coverage:

*Benefits referred to in this synopsis are not applicable for vehicles rented in the State of New York. In Minnesota, the death coverage limit is $100,000 ($10,000 for passengers) and the medical expenses limit is $3,500 for the renter and each passenger.

Total benefits for any one accident are limited to $225,000 and are payable in addition to any other coverage for which you or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits.

If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car. Your passengers are also covered, but only for incidents occurring while they occupy the Hertz rental car.

Exclusions

Benefits are not paid for any loss caused directly or indirectly by:

• Intentional self-inflicted injury
• Aircraft travel
• Committing or attempting to commit an assault or felony
• Intoxicants or narcotics unless administered by a physician
• Routine physical exams; routine dental care
• Mental health care
• Replacement of hearing aids, eye glasses, contact lenses, sunglasses
• Services provided by the insured or a family member
• Alcohol/substance abuse; or treatment for the same
• Experimental treatment and procedures
• Care or treatment that is not medically necessary

The renter shall be deemed to have converted the rental vehicle whenever the rental vehicle is not returned to Hertz by the return date or by the extended return date. This is a summary only and other restrictions may apply.

Personal Effects Coverage (PEC)

Personal Effects Coverage (PEC), offered in combination with PAI, is an option that insures against risk of loss or damage to help protect your certain personal belongings while renting from Hertz. By electing PEC you will be insured throughout the entire rental period. PEC is insurance protection and pays in addition to any other policy you may have (such as a Homeowner’s policy). However, your benefits provided by other coverage may be affected by the PEC benefit. PEC insurance coverage includes those personal effects owned by you and those members of your immediate family traveling with you during the rental period who are permanent residents of your household. PEC does not extend to non-family members traveling with you.

PEC applies to personal effects only and not to car equipment. The following are examples of items NOT covered by the PEC:

• Automobiles and their equipment, motorcycles, boats, motors or other accessories, add-ons, instruments)
• household furniture, currency, coins, stamps, deeds, bullion, securities, tickets, documents
• CB radios, radar detectors, guns, merchandise for sale or fine art
• Contact lenses, artificial teeth and limbs
• Perishables
• Animals

Exclusions

Personal effects not covered loss by mysterious disappearance, nor does it cover::

• Loss or damage caused by wear and tear, gradual deterioration, moths, vermin, inherent vice or damage sustained due to any process or while actually being worked upon and resulting there from, or while in the care, custody or control of any common carrier.
• Loss by nuclear reaction, radiation or radioactive contamination.
• Loss caused by any act of war.
• Loss or damage due to theft unless reported by Police.

Also, PEC does not cover:

Loss or damage caused by wear and tear, gradual deterioration, moths, vermin, inherent vice or damage sustained due to any process or while actually being worked upon and resulting there from, or while in the care, custody or control of any common carrier.

• Loss caused by war or any act of war;
• Loss by nuclear reaction, radiation or radioactive contamination;
• Any loss or damage sustained to property while in the care, custody or control of any common carrier;
• Loss or damage due to theft unless reported to Police.

If loss or damages occur, completion of claim form must accompany claim. Forms are available at all Hertz corporate locations.

Please note that PAI and PEC are not available separately and must be taken in combination.

Corporate locations only:

Vehicles returned 30 minutes late or more are charged for an additional part or full day, depending on the time of return (this is shown on your receipt in the 'Initial Charges' section). For vehicles returned more than 12 hours late an additional charge of $12 per day, up to a maximum of 5 days ($60), will also be applied (shown in the 'Service Charges/Taxes' section).

Intercity fee is for rentals returned to a location other than the location specified in the Rental Agreement. If the rental has already started at the time the change is made, a Return Change Fee may also apply. Note: Tesla reservations are not allowed to return one way.

You must meet the minimum age restrictions, present a valid driver's license and possess an acceptable charge card in your name. 

You must also be in good standing with Hertz and its affiliated companies and not be subject to a Do Not Rent requirement from any of Hertz, Dollar, Thrifty or Firefly.

Please also refer to Form of Payment for acceptable charge cards.

Please also refer to Minimum Age and Exception and Driver's License for complete requirements and restrictions.