Rental locations in storm-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees.
For our customers in Dorian’s potential path, we understand their plans may be in flux and want to offer flexibility to help support their needs. For example, if a location is closed, customers in Florida and Georgia can return their vehicle when the location reopens for no extra charge. One-way return fees will also be waived for vehicle returns that occur at locations within 400 miles of the original location. All pre-paid reservations during the time that locations are closed will be eligible for a full refund if unable to pick up.
The location I am due to return my vehicle is closed. Can I return my rental to another location?
Customers who were originally scheduled to return their rental to a storm-affected city may return it to another Hertz location within 400 miles at no extra charge. Customers in the storm’s path can also return their vehicle when the location reopens for no extra charge.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?
Contact our Customer Care team at 1 (800) 654-3131 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.
How do I contact customer care?
Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-3131.
For weather preparation and safety tips, please visit our partners at AAA.