Rental locations in fire-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees.
The location I am due to return my vehicle is closed. Can I return my rental to another location?
Customers who were originally scheduled to return their rental to a weather-affected city may return it to another Hertz location within 400 miles at no extra charge. Customers in the weather’s path can also return their vehicle when the location reopens for no extra charge.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?
Contact our Customer Care team at 1 (800) 654-3131 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.
How do I contact customer care?
Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-3131.
For weather preparation and safety tips, please visit our partners at AAA.