All customers please be aware a winter storm is impacting many areas of the Eastern United States causing road closures and dangerous driving conditions. Many rental locations and some airports are temporarily closed. We advise that you contact your specific rental location for operating hours. Above all, your safety is paramount, so please follow all published road rules and regulations.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team at 1 (800) 654-4173 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?
Contact our Customer Care team at 1 (800) 654-4173 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.
How do I contact Customer Care?
Our Customer Care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-4174.
For more winter driving and safety tips, please visit our partners at AAA.