Winter Storm Notice

Check back here for the most up-to-date information on Hertz location closures and weather advisories - Updated Friday, January 12, 2018, 9:07 AM ET

All customers please be aware a winter storm is impacting many areas of the Eastern United States causing road closures and dangerous driving conditions. Many rental locations and some airports are temporarily closed. We advise that you contact your specific rental location for operating hours. Above all, your safety is paramount, so please follow all published road rules and regulations.


For further assistance, please visit our Contact Us page or call 1 (800) 654-4173.

FAQ

I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?

Contact our Customer Care team at 1 (800) 654-4173 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?

Contact our Customer Care team at 1 (800) 654-4173 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.

How do I contact Customer Care?

Our Customer Care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-4174.

Winter Weather Driving Tips

  • Always wear your seatbelt.
  • Avoid driving while you’re fatigued. Getting the proper amount of rest before taking on winter weather tasks reduces driving risks.
  • Never warm up a vehicle in an enclosed area, such as a garage.
  • Make certain your tires are properly inflated.
  • Never mix radial tires with other tire types.
  • Keep your gas tank at least half full to avoid gas line freeze-up.
  • If possible, avoid using your parking brake in cold, rainy and snowy weather.
  • Do not use cruise control when driving on any slippery surface (wet, ice, sand).
  • Always look and steer where you want to go.

For more winter driving and safety tips, please visit our partners at AAA.