Weather Travel Advisory
Check back here for the most up-to-date information on Hertz location closures and weather advisories - Updated Tuesday, September 18, 2018, 8:00 PM ET
Rental locations in storm-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees.
Hurricane Florence
- Highway 70 HLE - Goldsboro, NC - closed 9/12 - 9/19
- Albert Ellis Airport - Jacksonville, NC - closed 9/12 - 9/21
- Western Blvd HLE - Jacksonville, NC - closed 9/12 - 9/19
- US 258 HLE - Kinston, NC - closed 9/12 - 9/19
- Neuse HLE - New Bern, NC - closed 9/12 - 9/19
- Coastal Carolina Airport - New Bern, NC - open 9/18 - 9/21 from 8:00 a.m. - 8:00 p.m.
- Cape Fear Regional Jetport HLE - Oak Island, NC - closed 9/12 - 9/19
- Main Street HLE - Shallotte, NC - closed 9/12 - 9/19
- Wilmington Airport - Wilmington, NC - open 9/18 - 9/21 from 9:00 a.m. - 9:00 p.m.
- Midlothian Turnpike HLE - Richmond (Midlothian), Virginia - closed 9/18
For further assistance, please visit our Contact Us - page or call 1 (800) 654-3131.
FAQ
The location I am due to return my vehicle is closed. Can I return my rental to another location?
Customers who were originally scheduled to return their rental to a storm-affected city may return it to another Hertz location within 400 miles at no extra charge.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?
Contact our Customer Care team at 1 (800) 654-3131 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.
How do I contact customer care?
Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-3131.
Your Safety is Paramount
- Always wear your seatbelt
- Never drive through floodwaters
- Slow down during high winds
- Be aware of your surroundings – watch for other vehicles, downed power lines, and debris
- Turn on headlights in the rain and low light conditions
- Treat intersections with inoperative traffic lights as stops
For hurricane preparation and safety tips, please visit our partners at AAA.
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