Now that Hurricane Irma has passed Florida, Hertz is quickly working to re-open all of our locations. Currently the majority of Hertz Airport locations (with the exception of Key West, FL) are open or are in the process of opening. All Georgia and South Carolina locations are open. The situation is changing hourly, so the best course of action is to call the telephone number below for assistance if needed.
PLEASE NOTE: There is currently a gas shortage in Florida. Please plan your trip accordingly and add fuel to your vehicle when you can. For more tips on where to find gas check out this article by the Atlanta Journal & Constitution.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team at 1 (800) 654-4173 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?
Contact our Customer Care team at 1 (800) 654-4173 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.
How do I contact customer care?
Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-4174.
For hurricane preparation and safety tips, please visit our partners at AAA.