Common Questions on Return

Return Process

What do I need to do when returning?

To return your vehicle at locations with Hertz e-returns, pull up to the designated Hertz drop-off location, drop off your car (leaving the keys in the cupholder), and go. You will receive your receipt via email to the email address listed on your Hertz Gold Plus Rewards profile.

Can the additional driver return the vehicle?

Yes, as long as the additional driver has been added to the rental, they may return the car for you. 

What do I do if I am returning the car after the location has closed?

This varies by location.  Please contact the Hertz location directly by finding their number here

What is the California Notice of Electronic Surveillance For Rentals Commencing in California?

FOR RENTALS COMMENCING IN CALIFORNIA: Electronic surveillance technology may be activated in compliance with applicable law, including if the rental vehicle has not been returned within 24 hours after the contracted return date or extension of the return date. 

For more Information about how Hertz may collect, use, and disclose information collected through these technologies, please review Section 4 of our RENTAL TERMS AND CONDITIONS AND OUR PRIVACY POLICY.