Rental Qualifications and Requirements
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Airport locations/Railway Stations: Reservations will be held for two (2) hours past the reserved pick-up time, except if you contact your Reservation Centre to change your arrival time. Two (2) hours after the reserved pick-up time the reserved vehicle will be made available for other customers. If you arrive at the location more than two (2) hours after the reserved pick-up time, we will try to provide a vehicle for you, however, availability cannot be guaranteed.

 

In case of a flight/train delay whereby the new arrival time is outside the pick-up location opening hours, the location will remain open, provided the correct flight/train number is present in the reservation and the carrier or operator has notified the delay and the new arrival time.

 

Non-airport/railway station locations: Reservations will be held for one (1) hour past the reserved pick-up time, except if you contact your Reservation Centre to change your arrival time. One (1) hour after the reserved pick-up time the reserved vehicle will be made available for other customers. If you arrive at the location more than one (1) hour after the reserved pick-up time, we will try to provide a vehicle for you, however, availability cannot be guaranteed. If the location closes within that one hour period and you fail to pick up the vehicle, the reservation will expire at closing time of the location.

 

If you are a Hertz Gold Plus Rewards Member, the pick-up period will be extended to two hours in each case.

 

This does not apply to prepaid rentals. For prepaid rentals, the following policy applies:

 

Airport locations: If you do not arrive at the specified pick-up location for the prepaid rental transaction at the scheduled pick-up time, then the reservation for the transaction will be held only until 11:59 p.m. (local time) on the specified pick-up date, unless the pick-up location closes before 11:59 p.m., in which case the reservation will be held until the closing time of the location.

 

Non-airport locations: Off Airport locations will hold your reservation for two (2) hours from the reserved pick up time, unless the customer calls their Reservation Centre to change the time of arrival. Two (2) hours after the time of pick up, the reserved vehicle will be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Hertz will attempt to provide a vehicle, but cannot guarantee availability.

 

Please also refer to “Amendments, Cancellation, No Show / Lost rentals & Late Return Fees - Pay Now reservations” and “No Show Fee / Early Return / Late Return Fees - Pay Later Reservations”.



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