Rental Qualifications and Requirements

Please choose a topic

Hertz provides a full range of services for physically challenged customers.


Please note you will need to bring your disabled parking permit as Hertz does not provide International Symbol of Accessibility Parking Permit or ISA. 


All physically challenged renters must go to the renting counter where the personnel will advise you of your vehicle's location.


For van rentals - Please note that Hertz cannot remove seats from passenger vans.


Spinner Knob attaches to the steering wheel. There is no additional fee for this equipment. Spinner knob are available on all vehicle groups. Advance notice for booking varies from 24 to 72 hours.


Hand Controls - Left & Right


Hand controls are devices, which attach to the gas and brake pedals of the vehicle and enable a physically challenged person to drive the vehicle without using their legs.  Left and right hand controls are available in Hertz U.S. locations with no additional fee.  Advance booking on hand controls varies from 8 to 72 hours.


Left and right hand controls are available on the following vehicle groups:



Nissan Rogue

Nissan Pathfinder

Kia Forte

Kia Soul

 Kia Sedona

 Kia Rio

Chevrolet Equinox / GMC Terrain

Chevrolet Tahoe

Cadillac Escalade 

Chevrolet Suburban

GMC Yukon

Chevrolet Silverado 1500



Although we can accept a reservation for Economy (A) or Compact (B) vehicle groups, we do not install the controls on these classes due to space limitations inside the car and the type of controls installed.  You will receive the rate of the vehicle group confirmed on the reservation.



Drivers for physically challenged renters are considered authorized operators under the terms of the rental agreement and are subject to the regular policies of an authorized driver, please refer to "Authorized and Additional Authorized Operators" for authorized driver policy.


The physically impaired person must be present, however, the driver may sign the rental agreement with the physically impaired person's name by signing his/her name next to the renter's.  The driver will need to possess a valid driver's license, be at least 25 years of age and be subject to any applicable driving record check.


Visually Impaired Renters


Visually Impaired persons with an acceptable form of payment & accompanied by a valid licensed driver may rent a vehicle even though the charge card & driver's license will not be in the same name.


Drivers for visually impaired persons (including a spouse) are considered an Additional Authorized Operator but do not need to present a form of payment or subject to AAO fees.


The driver must present a valid driver's license and meet the same age requirements.


Visually impaired person must be present at time of rent; however, the driver may sign the Rental Agreement with the visually impaired person's name by signing his/her own name next to the renter's.


Gold Service not available.


Scooter / Wheelchair Storage


Electric Scooters / Wheelchair can be stored in the vehicle's trunk.  Scooters can also be stored in a Minivan or 4-wheel drive. Please check with the location or your reservation centre.



. © 2018 The Hertz Corporation. All rights reserved.