Rental Qualifications and Requirements

Fuel & Electrical Recharging Policy

Fuel is not included in your rental rate. Your vehicle will be provided with a full tank of fuel or if the tank is not full, we will provide you with credit for the missing fuel and you can decide how you wish to pay for the fuel you use during your rental. You have the following options: 

Buy a full tank at the start … 

• Often referred to as our Fuel Purchase Option (FPO).
• If you purchase a full tank of fuel from us at the start of your rental, you will not need to refill the tank before returning and will have nothing more to pay for fuel.
• This is a good option for high kilometre journeys where you are likely to use a full tank.

Buy a half tank at the start…. 

• It may be more convenient to pay for a half tank of fuel at the start of the rental and save time on refuelling by returning the vehicle with only a half a tank of fuel.
• This is a good option for low kilometre journeys where you are more likely to use less fuel.
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FUEL PURCHASE OPTION (FPO)

We charge you at the start of your rental for a full tank of fuel at a price competitive with local fuel stations. You will have nothing more to pay to us for your fuel. Please note that we do not provide a refund for unused fuel.

HALF TANK OPTION

We charge you at the start of your rental for a half tank of fuel at a competitive price with local fuel stations and return with only half a tank of fuel. Please note that we do not provide a refund for unused fuel.

Return with a full tank …

• Return the vehicle with a full tank of fuel purchased from a local fuel station.
• This is a good option for low kilometre journeys.

IMPORTANT: Fuel gauges may still indicate that the tank is “full” many kilometres after it was last re-filled. To deal with this, we ask you to refill the tank within 15 km of the return location and bring your fuel receipt with you when returning the Vehicle. We ask you to present a copy of the fuel receipt to a Hertz employee or leave a copy in the Vehicle. If you do not do so, we reserve the right to apply a small charge – please ask at the counter for details.

…..or without refuelling 

• A good option if you are in a hurry, did not take FPO or a Half Tank of fuel and do not have time to refill the tank on return. 

REFUELLING SERVICE CHARGE: We will charge you a price per litre to refill the tank. These prices are indicated on your Rental Agreement.

EV Battery Recharging Service Fee

You are liable for any reduction in battery charge percentage from when you picked up your EV to when you returned it (no refund will be provided if this figure is higher, upon return). If we are required to recharge the EV to return it to its battery departure level, we will charge you a price per kilo watt (kW), as detailed on your Rental Agreement.

EV Low Battery Recharging Service Fee

If you return the vehicle at 15% battery charge level or less, we will charge an additional recharging service fee, as detailed on your Rental Agreement.

*To view or download a printable version of the Hertz Terms and Conditions of Rental document, please click here.