Services for the Physically Challenged


At Hertz, we want to make your rental experience as easy and convenient as possible. A full range of special services for physically challenged renters are available to both the Hertz customer and any member of the traveling party. The basic services we offer are detailed here. If you need additional information or assistance, please ask a Hertz representative.
Hand controls

At selected corporate locations around Australia, cars equipped with hand controls are available at no extra charge. Hand controls are available in our Standars Sedan cars (Toyota Camry or similar). The hand controls are fitted to the brake and accelerator pedals via the steering column (steering wheel knob). Reservations for cars equipped with hand controls require 3 days advance reservation or notice.
One-way rentals of hand-control cars are permitted without any extra cost for the special equipment. However, certain restrictions and fees do apply to all one-way rentals. Please check for details at time of reservation.


Hand Controls are available at the following loctions:

  • Melbourne Airport.

Accessible Parking


All Hertz corporate locations have designated accessible parking at car return areas. When returning your rental car to a Hertz location, you should inform the Hertz representative of any special needs, and they will direct you to the accessible parking area.


Drivers for the Blind or Physically Challenged


Drivers for the blind or physically challenged who hold a valid driver's license and are at least 25 years of age may drive a Hertz car rented by the person for whom they are driving. Such drivers are considered to be authorized operators under the terms of the Hertz Rental Agreement. When reserving a car, you must advise Hertz that you are visually or physically challenged and that you will be renting a car and providing a licensed driver. You must also be present at the Hertz counter at the time of rental, and complete an Additional Driver Agreement (ADA) form. 

Toll-Free Reservation Numbers


Hertz reservations for cars anywhere in the world are made by calling a toll-free number.
For Australia reservations: 13 30 39
For International reservations: 1800 550 067