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Ownership and Establishment

Probus Insurance Company Europe DAC (Probus) is a Dublin based insurance company operating on a freedom of services basis throughout Europe. You can contact us as follows:

Probus Insurance Company Europe DAC
Hertz Europe Service Centre,
Swords Business Park,
Swords, Co. Dublin, Ireland
Phone +353 1 876 5400
Fax: +353 1 829 1294
www.probus-insurance.com

Claims Representatives 
We use Hertz Claim Management, headquartered in the United Kingdom, as our appointed Claims Representatives through offices in several European countries, including Belgium, France, Germany, Italy, the Netherlands, Spain, Switzerland and the United Kingdom. Please see below for contact details.

Activities

Our principal activity is provision of motor vehicle liability insurance. We also insure property, personal accident and land vehicle risks.

How We Charge

Charges for our services are included in the premium you pay and include applicable Government levies and premium taxes. If we are unable to provide you with a quotation for motor insurance we will, upon request, inform you of the reasons. You will then have the right to refer the matter to the Declined Cases Committee. We will advise you on the referral process as and when appropriate.

Conflicts of Interest

When providing business services to our clients, it is our policy to avoid any conflict of interest. However, should an unavoidable conflict arise, we will advise you of this in writing before proceeding to provide affected business service.

Our Remedies for Your Default

Your non-payment of premium or breach of certain policy conditions may lead to us revoking or canceling your policy.

Consumer Service Feedback and Complaints

Probus is committed to ensuring a fair and visible complaints process in respect of any feedback received, whether written or oral and as such has a complaints procedure.

All complaints both oral and written reported to Probus are recorded centrally. All staff dealing with customer complaints are properly trained in the handling of complaints, and have the appropriate knowledge and expertise necessary to assist customers through the complaints process.

Probus has an appointed Consumer Contact Point, as confirmed to the Financial Regulator, which is the General Manager.

All written complaints will be responded to within 5 days (per principals outlined by the Irish Insurance Federation). This response period complies with general good requirements across all territories.

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