Why Book with Hertz?

Please see Restrictions & Requirements for further information.
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Insurance & Waiver Options
We offer a range of insurance and waiver products that are designed to protect you, provided you comply with our rental terms. Third Party Liability is included as standard and you can further reduce your liability with our optional insurance products available for purchase at counter.

• Third Party Liability Insurance - Included in our Rates
  All of our rental rates include third party cover as standard. This insurance is required by law and protects you and any authorised drivers against claims from any other person in the event of death, personal injury or damage to property caused by the vehicle during your rental.
  
  
• Collision Damage Waiver (CDW) - Optional Extra
  Collision Damage Waiver reduces your liability to us if the vehicle is damaged (other than due to theft, attempted theft or vandalism) to an excess amount. Without CDW you are liable to pay the full cost for any damage incurred up to the value of the car. The CDW excess will be reduced to zero if you purchase SuperCover.
  
  
• Theft Protection (TP) - Optional Extra
  Theft Protection reduces your liability to us in the event of loss of or damage to the vehicle due to theft, attempted theft or vandalism to the amount of an excess. The TP excess will be reduced to zero if you purchase SuperCover.
  
  
• SuperCover (Full excess waiver) - Optional Extra
  SuperCover will waiver your limited liability with Collision Damage Waiver (CDW) and Theft Protection (TP). Essentially SuperCover gives you full protection against the cost of damage caused by collisions and theft with no excess to pay.
  
  
• Personal Insurance - Optional Extra
  Personal Insurance provides cover for you and your passengers against death, injury and medical expenses arising if you have an accident in the car and against loss of or damage to personal possessions contained in the rental vehicle.

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Fuel Options
Your vehicle will be provided with a full tank of fuel. You have a number of options to pay for the fuel that you use during your rental:

• Prepay for a full tank
  You pay for a full tank upfront (although no refunds are given for any unused fuel). This is commonly referred to as our Fuel Purchase Option (FPO).
  
  
• Return with a full tank
  If you fill up the tank before returning your vehicle, there is no fuel cost to pay provided this is done within 10 miles of the drop-off location.
  
  
• Hertz refill the tank on return
  If you don't have time to fill up the car on return and haven't opted for FPO, we will charge you a price per litre to fill the tank plus a service charge for re-filling the tank for you.

Please see Fuel Policy for full information about your rental location's policy.
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Optional Extras
We offer a number of optional products and services that can be reserved online or booked at location upon pick-up of your vehicle (subject to availability): 

• Additional Drivers
  Additional drivers can be added to your rental. All drivers must be present when you collect your vehicle and will require a full driving licence and an additional form of identification. We apply a standard fee per additional driver to cover the additional insurance costs.
  
  
• Baby/Child Seats
  Baby, infant and child seats can be added to your reservation for the junior travellers in your party. Seats can be booked in advance during the reservation process and payment will be taken at the pick-up location.
  
  
• Hertz Neverlost (Satellite navigation)
  Hertz Neverlost is a portable satellite navigation system. With extensive geographic coverage, you can plan your journey across 45 different Countries in the language of your choice (most International languages available).
  
  

Please refer to Additional Products & Services for further information and a full list of options. 
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Payment Options
We offer you the following payment options when you reserve your vehicle online:

• Pre-Paid
  You can access our cheapest rates by pre-paying in advance online. You will be charged for the standard rental rate and any additional fees relevant to your selection. Optional extras selected during your reservation will be charged at the pick-up location in the local currency.
  
  
• Pay at location
  If you prefer to pay at location all charges including the rental rate, any additional fees relevant to your selection and optional extras selected during your reservation will be charged at the pick-up location in the local currency.
  
  
• Payment methods
  We accept most major credit and debit cards (restrictions apply), Hertz Charge Card (HCC) and One Trip Travel Order (OTTO). Cards must be in the driver's name. See Forms of Payment for details.
  
  
• Deposit
  At the time of pick-up we will take a deposit from your card. The deposit is amount is calculated based on the cost of your rental, a full tank of fuel and your selection of extras. This payment must be paid with a card issued in the name of the main driver.

For further information see Payment Options. 
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Booking Confirmation
Once you have completed your reservation you will receive a Hertz confirmation number and a booking confirmation email if you provided your email address. We recommend that you review your confirmation details and read our section on items required to pick-up your vehicle.
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Amendments, Cancellations & No Shows

• Cancellations
  You can cancel your booking online and free of charge within 7 days of making your reservation. Alternatively contact our Reservations Team on 0207 026 0077 (An admin fee may apply).
  
  
• Amendments
  You can make amends to your booking online and free of charge up until 48 hours before your pick-up time. Alternatively contact our Reservations Team on 0207 026 0077 (An admin fee may apply).
  
  
• No Shows
  If you fail to collect your vehicle and have not cancelled your reservation prior to pick-up, Hertz reserves the right to charge a no-show fee. For full details on charges please refer our No Show policy.

For full information about our cancellation policy, please see Amendments, Cancellations & No Shows. 
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Picking Up Your Hire Car

What You Need to Bring
You will need to bring the following items with you when you pick up your vehicle:

• Reservation details, including the reservation number, any rental voucher and the address and telephone number of the location from which you will be picking up your car.
• Your full valid driving licence (both the photo ID card and paper counterpart if applicable to your Country) and any necessary international driver's permits.
• A credit card, in the name of the renter, to cover the cost of the hire and deposits plus the credit card you booked with (if different).
• A third form of ID, such as a passport or utility bill.
• Full valid driving licence and additional ID for any additional drivers.

Please see Restrictions & Requirements for further information.
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Finding Your Pick-up Location
We recommend that you familiarise yourself with the branch location and opening hours before your journey. Your confirmation email will include the pick-up location information, including the address, opening hours and key contact details.
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Arrival Time
You should aim to arrive at the relevant Hertz location within an hour of your agreed pick-up time and within branch opening hours. If you wish to arrive outside of opening hours please contact the branch directly, and our team will advise if this is possible.
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Late Flights
If your flight is delayed or cancelled and you have provided us with your flight details in advance, then we will make arrangements to serve you. If you haven't sent us your flight details, we recommend you contact the branch as soon as you are aware of any delays or cancellations.
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Facilities at your Pick-up Location
Our pick up locations vary in size and facilities. Our larger locations have free Wi-Fi and play areas for your children. Airport locations provide a free shuttle service if your pick-up is away from the main terminal. Please refer to our Location Guide for full details of services available at each location.
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Your Rental Car
Although we try to provide a car from the group or collection you reserved, in rare circumstances we may have to provide a suitable alternative due to high demand. From some collections, like the Dream Collection, you will be guaranteed the car you requested.
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Car Features Walk Through
If you would like our staff to demonstrate the range of features on your vehicle to enhance your rental experience, please ask at the counter and they will be glad to help you.
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Pre-Rental Damage Inspection
We clean and inspect all of our vehicles prior to renting and will give you a Pre-Rental Inspection Form highlighting any existing damage to the vehicle. It is important that you add any unrecorded damage to this form before you sign and drive away.
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Using Your Hire Car

Guidance on Driving Abroad
If you are renting one of our vehicles abroad, we recommend that you familiarise yourself with the local driving and road regulations for that Country. You may find some useful information here.


What to do if you Experience Problems
If you have any problems with your rental car please call our breakdown assistance. You will find contact details within your rental wallet and on your key fob. Alternatively call the branch you picked up your car from (the number is available on your booking confirmation).


Traffic Fines and Speeding/Congestion charges
Please remember that you are fully responsible for all road tolls and any fines or breaches of traffic regulations during your rental. Any costs incurred will be charged to you plus an administration fee for our time dealing with the issue. See here for further information.
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Returning Your Vehicle

Return Date & Time
The date and time you need to return your vehicle is stated on your booking confirmation email and Rental Record. Our branches have individual opening times so you should factor these in to ensure you are not left with any additional charges or unnecessary waiting around.


Late Return Charges
It is important that you return your vehicle as close as possible to your reserved drop-off time, or you may be charged for an extra day's rental. Your return location may allow a limited grace period but this is entirely at its discretion.


Unattended Returns
If you need to return your vehicle outside of opening hours you should discuss your options with our team at the start of your rental. If out of hours drop-off is permitted, you will remain responsible for the vehicle until the branch opens again and the car is checked by Hertz staff.


Returning to a Different Location
It may be possible to return your car to a different location, subject to the vehicle type you are hiring and route that you intend to take. A One Way Fee may apply for this service and you will be advised at the time of reservation if your journey is permissible.


Return Damage Inspection
When you drop-off your vehicle we will check that it was returned in the same condition as you found it upon pick-up. If any damage has occurred we will apply a charge depending on the nature of the damage and the level of your insurance cover. Please refer to our Damage Policy.


Return Fuel Level Check
When you return your vehicle we will check how much fuel is left in the tank. We will then charge you if appropriate, depending on the fuel option you selected on pick-up. For more details please refer to our Fuel Policy.
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Car Hire Follow Up

Processing / Resolving Damage Claims
At the return location, a staff member will compare the condition of the vehicle against the Pre-Rental Inspection Form and record it on the Post-Rental Inspection Form for you to agree and sign (if present). You will be charged for any damage caused during your rental.


Leaving Feedback on your Experience
We would like to hear any feedback you may have about your Hertz experience so we can improve our products and services. Please complete our Online Customer Satisfaction survey you will be emailed after your rental is complete.

 
How to Make a Complaint
Our Hertz Customer Relations team aim to resolve all complaints quickly and fairly (Contact: 0207 365 33 69). However, if you feel we are unable to resolve your problem you can contact the European Car Rental Conciliation Service, which is an independent conciliation service.
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