Mark P. Frissora is Chairman and CEO of Hertz Global Holdings, Inc., the $9.0 billion global car and equipment rental leader, which includes the Dollar and Thrifty Car rental brands that Hertz acquired in 2012. Hertz has over 41,000 employees and operates from approximately 10,400 car rental locations in 150 countries. The company is the number one airport car rental brand in the U.S. and at 120 major airports across Europe. During Mr. Frissora’s tenure, Hertz has expanded its U.S. off-airport business to over 2,500 locations, launched the Hertz 24/7 hourly car rental service using on demand technology, which operates from 300 city locations and 60 college campuses, and acquired Donlen, Inc., a leading North American vehicle fleet leasing and management company. Additionally, Hertz is one of the world’s largest equipment rental businesses, operating from approximately 320 branches in North America, France, Spain and China.
Prior to joining Hertz in July 2006, Mr. Frissora led Tenneco, Inc., the $7.4 billion global supplier of automotive emission control and ride control products, where he served as Chairman and Chief Executive Officer from 2000 to 2006. He has 35 years of experience in consumer and automotive-related businesses, previously holding positions of increasing responsibility at Tenneco, Aeroquip-Vickers Corporation, Philips NV and General Electric Co.
Under Mr. Frissora’s leadership, Hertz has committed to becoming the industry leader in technology, efficiency, and sustainability. He has been a key driver of technological advances at Hertz, including mobile applications and innovative video reservation kiosks. The company’s efficiency initiatives have resulted in cost reductions of over $2.6 billion and increased employee productivity for 26 consecutive quarters. At Mr. Frissora’s direction, the company created the “Hertz Living Journey”
sustainability program, which aims to increase sustainable mobility options, minimize the environmental footprint of the company through efficiency improvements and best practices, and provide community benefits with philanthropic and volunteer efforts. Hertz’s sustainability initiatives include maintaining the most fuel efficient
rental fleet in the U.S., providing alternative fuel vehicles, increasing renewable energy production
, and implementing green building
(LEED) standards, while keeping the company firmly committed to ongoing philanthropy. Since joining Hertz, Mr. Frissora has orchestrated an intense focus on customer and employee satisfaction; Hertz’s customer satisfaction numbers are at an all-time high and employee satisfaction results continue to improve every year.
Hertz was recently named one of Forbes’ Global 100 Most Reputable Companies and recognized by the Oklahoma Business Ethics Consortium for its gold standard in ethical behavior. Hertz earned over 50 industry “Best of” awards in 2012, including Zagat’s Best Overall Car Rental Company, and awards in 14 additional categories including Popularity and Service. In 2011, Hertz was named #5 Top Employer by Diversity Employers Magazine and was listed among the select Diversity Employers of Choice by Best Jobs USA. The Global Business Travel Association (GBTA) and Wall Street Journal bestowed three Business Travel Innovation Awards upon Hertz: the People’s Choice and Travel Personalization Awards for NeverLost Gen5 and the Sustainable Practice Award for Hertz on Demand.
Mr. Frissora was named one of Business Travel News’ Most Influential Business Travel Executives of 2012 and was presented with the 2012 Oliver R. Grace Award for Distinguished Service in Advancing Cancer Research by the Cancer Research Institute.
Mr. Frissora holds a B.A. degree from The Ohio State University and has completed advanced studies at the University of Pennsylvania’s Wharton School and the Thunderbird International School of Management. He is a Director of Walgreen Co., where he is Chairman of the Finance Committee and a member of the Nominating and Governance Committee. Additionally, Mr. Frissora is on the Board of Delphi Holdings LLP, where he serves on the Finance Committee and is a member of the Nominating and Governance Committee. He is also a member of the G100, and serves on McKinsey’s CEO Advisory Council, as well as the Board of Directors of the U.S. Travel Association and World Travel and Tourism Council.
Mr. Frissora and his wife, Jennifer, have been married for 35 years and are the proud parents of four adult children.